Sr Cust Supp Mgt Professional

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Sr. Customer Support Management Professional for Honeywell International Houston TX

Responsibilities:

Build strong long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
Serve as a product company and industry ambassador keen on educating customers on the capabilities of our solutions.
Create an optimized & data-led model of the customer journey (plan for every customer) then make sure all internal stakeholders are aligned.
Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
Conduct weekly quarterly and annual customer business reviews to ensure customers optimize our product/service issues are resolved proactively and customer goals are met.
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
Provide insight and relay the voice of customers with internal teams including Sales Marketing Product Technical Support Operations Finance and Engineering.

Qualifications

YOU MUST HAVE:

Qualified applicants must have a Bachelors degree or foreign equivalent in Software Engineering Chemical Engineering Instrumentation Engineering Electronic Engineering or related field and 7 years of industrial experience (Operations or Technical Services or Software Engineering or Software Sales or Software Consulting or Software Support or Software Customer Success etc.).
Full term of experience must include: experience in Alarm Management or Advanced Process Control or Operator Training Simulator or Production Accounting and Reconciliation or Process Simulation etc.; Refinery or Petrochemicals or Mining operations/ technical services experience; knowledge of Industrial customer success management or product management or project; management or engineering management; customer Industry business driver knowledge that enables customer value discussions in major industries of Oil Refining O&G LNG Chemicals and Mining/Mineral Processing; and ability to develop and maintain strategic customer relationships
Up to 20% domestic travel required.
Telecommuting permitted up to two (2) times per week.

ADDITIONAL INFORMATION:

Location: Houston TX
40 hours/week
Employee Referral Fee: $1500
If offered employment must have legal right to work in U.S. EOE.

Required Experience:

Senior IC

ResponsibilitiesSr. Customer Support Management Professional for Honeywell International Houston TXResponsibilities:Build strong long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.Serve a...

Responsibilities

Sr. Customer Support Management Professional for Honeywell International Houston TX

Responsibilities:

Build strong long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
Serve as a product company and industry ambassador keen on educating customers on the capabilities of our solutions.
Create an optimized & data-led model of the customer journey (plan for every customer) then make sure all internal stakeholders are aligned.
Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
Conduct weekly quarterly and annual customer business reviews to ensure customers optimize our product/service issues are resolved proactively and customer goals are met.
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
Provide insight and relay the voice of customers with internal teams including Sales Marketing Product Technical Support Operations Finance and Engineering.

Qualifications

YOU MUST HAVE:

Qualified applicants must have a Bachelors degree or foreign equivalent in Software Engineering Chemical Engineering Instrumentation Engineering Electronic Engineering or related field and 7 years of industrial experience (Operations or Technical Services or Software Engineering or Software Sales or Software Consulting or Software Support or Software Customer Success etc.).
Full term of experience must include: experience in Alarm Management or Advanced Process Control or Operator Training Simulator or Production Accounting and Reconciliation or Process Simulation etc.; Refinery or Petrochemicals or Mining operations/ technical services experience; knowledge of Industrial customer success management or product management or project; management or engineering management; customer Industry business driver knowledge that enables customer value discussions in major industries of Oil Refining O&G LNG Chemicals and Mining/Mineral Processing; and ability to develop and maintain strategic customer relationships
Up to 20% domestic travel required.
Telecommuting permitted up to two (2) times per week.

ADDITIONAL INFORMATION:

Location: Houston TX
40 hours/week
Employee Referral Fee: $1500
If offered employment must have legal right to work in U.S. EOE.

Required Experience:

Senior IC

Key Skills

Graphic
Apache Tomcat
ABAP
Application Development
Fiber
Application Engineering

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About Company

Honeywell

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more

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