Application & Issuance Unit Manager (LSM)

Thurston County, WA - USA

Yearly Salary: $ 61644 - 80820

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We are dedicated to growing a culture of belonging through our values:

Respect Trust Diversity Inclusion Equity

At the Department of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.

Our Application & Issuance Unit within our Programs & Services Division is seeking to add a proactive and driven Unit Manager to lead the team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. The Application and Issuance Unit is responsible for the administration of specialty license plates as well as the management of disabled parking placards and permits driver license extensions restricted driver licenses ignition interlock device exemptions and indigency determinations. The unit also processes all vehicle title applications and registration renewals mailed to headquarters and administers the Abandoned RV Reimbursement Program. This team handles many additional areas for DOL that ensure Washington Residents are being served accurately and efficiently. We understand that our services are vital to the daily lives of our customers enabling them to live work drive and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Duties

As the Application & Issuance Unit Manager you will lead and support unit performance by cultivating a culture of belonging accountability and professional growth through coaching and mentorship. You will set clear consistent expectations while ensuring staff have the tools and guidance needed to succeed. By analyzing performance trends and operational data you will identify opportunities for continuous improvement and recommend process enhancements. Working closely with internal and external business partners you will help coordinate and implement legislative and policy changes. You will also manage complex and escalated issues promoting consistency data integrity and public confidence in our records.

Some of what you will do:

Manage the activities of the Application and Issuance Unit to include the successful implementation of policies and procedures.
Evaluate and monitor proposed legislation for impact on the Unit.
Assist in the development of unit strategic plan taking into consideration agency mission vision goals and directives.
Analyze complex reports for use by internal and external stakeholders.
Understand interpret and respond to questions in regard to Driver and Vehicle Record (DVR) licensing laws policies and procedures from internal and external stakeholders.
Conduct research and analysis making recommendations regarding complex issues that impact DOL outside agencies organizations and the public.

Qualifications

What you will bring:

Eight (8) years of management administrative or technical experience in licensing or regulatory program.

Up to four (4) years of relevant education may substitute year for year for experience.

Experience must include:

Three (3) years of progressively responsible experience providing or supervising customer service in a regulatory or service-oriented environment including direct interaction with customers resolving inquiries or complaints interpreting and applying laws rules or policies providing technical assistance to frontline staff and supporting consistent accurate and professional service delivery.
Two (2) years of experience analyzing and making recommendations on policies procedures laws rules or other written documentation related to business operations.
One (1) year of experience using standard office and data processing software such as Microsoft Word Excel Outlook PowerPoint etc. to support analysis reporting communications and program operations.
The ability to:
- Understand and follow agency values of respect trust diversity equity and inclusion through behaviors and decisions.
- Promote and support a respectful equitable and inclusive workplace for all employees.
- Promote and support respectful equitable and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.

What may help set you apart:

Experience managing and navigating work teams through organizational change.
A bachelors degree in business public administration or a closely allied field.
The ability to read an individuals drive and/or vehicle record and take appropriate action based on licensing laws rules policies procedures or applications while interpreting and explaining state and Federal laws rules and regulations.

Additional Conditions of Employment:

Prior to new hire a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified keeping with our commitment we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about the position available accommodations or the interview process contactNicole Walters.

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity equity and inclusion!

How to Apply:

Select the apply button at the top of this job announcement.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas including supplemental questions and attachments are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color immigrants refugees women LGBTQ people with disabilities and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce we will create a more respectful productive and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference please notify the Recruitment Team.Please include the title of this position in the subject line.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age sex (including gender identity) marital status sexual orientation race religion creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process during the recruitment process or who need this job announcement in an alternative format may contact the Human Resources Office at or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information please visit.

Required Experience:

Manager

DescriptionWe are dedicated to growing a culture of belonging through our values:Respect Trust Diversity Inclusion EquityAt the Department of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees ar...