Information Specialist I

At CSG youre more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

We are looking for an Information Specialist I who will:

The Information Specialist I supports the development maintenance and delivery of data and business intelligence solutions that enable data-driven decision making. This role focuses on building and maintaining reports dashboards and datasets using Power BI Microsoft Fabric and Azure Data services while supporting data integrations and analytics workflows. The Information Specialist I works closely with business partners senior analysts data engineers and architects to understand reporting needs assist with KPI development troubleshoot data and BI issues and ensure data quality and consistency. This position emphasizes foundational to intermediate technical skills adherence to established standards and processes and continuous learning of modern analytics and AI-enabled tools.

The role requires strong analytical thinking attention to detail effective communication skills and the ability to work both independently and collaboratively in a fast-paced team-oriented environment.

• You will supports the development maintenance and delivery of data and business intelligence solutions that enable data-driven decision making..
• You will focus on building and maintaining reports dashboards and datasets using Power BI Microsoft Fabric and Azure Data services while supporting
• You will work closely with business partners senior analysts data engineers and architects to understand reporting needs assist with KPI development troubleshoot data and BI issues and ensure data quality and consistency.
• This position emphasizes foundational to intermediate technical skills adherence to established standards and processes and continuous learning of modern analytics and AI-enabled tools.

Is this opportunity right for you We are looking for candidates who have:

• Bachelors degree in computer science Computer Engineering related field or equivalent experience
• Minimum 2 years of experience in data governance architecture transformation and modeling
• Minimum 2 years of experience of writing SQL & DAX queries and Application development in Power BI
• Minimum 1 years of experience in Microsoft Fabric/ Azure Data services
• Familiarity with Microsoft stack - SSIS/SSRS
• Familiarity with relational databases and OLAP databases
• Familiarity with ITIL AGILE and SDLC methodologies
• Familiarity in writing intermediate scripts in various languages such as PowerShell Perl R Python Bash Ruby PHP.
• Familiarity with AI/ML and generative AI toolssuch as Glean Microsoft Copilot tools and Fabric AI/AI Studioto improve analytics automate workflows and enhance data quality.
• Familiarity with work tracking and documentation tools such as Jira Confluence or Azure DevOps
• Experience with ITIL tools such as Helix
• Experience with Microsoft SharePoint and other enterprise collaboration tools.

Knowledge Skills and Abilities

• Troubleshoot and resolve Intermediate technical issues related to data pipelines datasets reports and BI solutions with guidance from senior team members.
• Assist with creating and maintaining documentation such as standard operating procedures (SOPs) runbooks training materials and knowledge articles.
• Work with business partners and senior analysts to help gather requirements understand reporting needs and support KPI definitions.
• Perform data analysis to produce standard KPIs and reports that support data-driven decision making.
• Support Data Architects Data Engineers and senior analysts in building and maintaining data integrations using Microsoft Azure Data services Microsoft Fabric pipelines/Dataflows and other ETL/ELT tools.
• Collect validate and perform basic profiling of data from multiple sources to support accurate and consistent reporting.
• Develop and maintain Intermediate reports dashboards and semantic models using Power BI and Microsoft Fabric.
• Assist in building reusable datasets report templates and shared semantic models to support self-service analytics.
• Write and maintain Intermediate SQL and DAX queries under established standards.
• Help test validate and promote data and analytics solutions across development test and production environments.
• Participate in operational support activities including after-hours or on-call rotations as required.
• Maintain regular reliable and predictable attendance.
• Travel may be required up to 5%.
• Demonstrate CSGs core competencies and values including collaboration proactive communication and constructive working relationships.
• Perform other related duties as assigned.

Who will love this role

• A trusted team player you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions foster diversity and belonging and above all treat people with respect.
• A growth driver you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
• A game changer you dream big and push the limits of whats possible to improve for yourself and others.
• A leader you excel leading your own projects and produce impactful outcomes while dedicating time to mentoring those around you to help them grow.
• A strategist youre curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.

Our Guiding Principles

Impact

Always help and empower others whether theyre colleagues or customers. When our

employees set their minds to something; great things happen.

Integrity

Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channelling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.