Shift Manager (Day)
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Job Summary
About HIVED
At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.
Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.
Role Overview
The Day Shift Manager Depot owns morning depot execution ensuring the site is fully ready for dispatch processes run to SLA and no operational debt is passed forward.
The role is accountable for Day Under-the-Roof performance including handover from Night Shift staging dispatch readiness exception handling and early stability while supporting driver launch where required. Accountable for service cost safety and people performance at shift DSP level.
This is a hands-on floor-led role with real-time decision-making responsibility focused on safety flow quality and execution discipline.
Responsibilities
Lead morning depot execution ensuring the site is fully ready for dispatch processes run to SLA and no operational debt is passed forward:
Validate Night Shift handover and close gaps immediately.
Coordinate handlers in the right activities monitoring productivity and coaching quality.
Train new handlers in the required tasks and ensures they have right working equipment.
Manage process exceptions: damages perishables missorts left-behinds.
Handle late returns and required scans into the correct locations.
Lead daytime arrivals mgmt & sortation activities.
Support night sortation activities:
Checks and prepares night shift capacity based on forecast updates.
Ensure any further trucks arrivals updates will be reflected in shift bookings for night shift.
Inform Ops Manager on any potential capacity risk for the night based on shift uptake.
Ensure area readiness: yard staging belts locations devices.
Handle exceptions: left-behinds missorts damages perishables.
Maintain asset and equipment readiness.
Prepares and support routing/dispatch for RC2 (where applicable).
Operate in line with depot safety standards. Report unsafe conditions defects or near misses immediately.
Support continuous improvement initiatives & highlight potential process improvements.
Maintain safety standards and productivity discipline.
Requirements
2-4 years experience operating in fast-paced depot warehouse or other operational roles.
Strong attention to detail and execution discipline.
Some shift leadership & people management experience.
High urgency strong communication strong escalation habits.
Comfortable solving real-time operational pressure during peak windows.
Able to communicate effectively & build relationships & work cross-functionally
Safety-first mindset.
How we reward our team
Dynamic working environment with a diverse and driven team
Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
25 days of holiday allowance plus public holidays
if youre on a 4 days on - 4 days off shift pattern you are entitled to the equivalent of 18 days paid holiday plus public holidays
similarly on 4 days on - 3 days off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays
1 Birthday Day Off 2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
Community volunteer days
Cycle to work scheme
Dog friendly office and depots
MacBook Air or Windows Laptop (depending on your preference)
Want to learn more
Meet the team in 60 seconds: Behind the scenes with HIVED
We are named as UK StartUp of the Year 2024
Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
Check the Impact Report 2024
Keep up with HIVED here
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Customer Service
- Communication skills
- Basic Math
- Food Safety Experience
- Management Experience
- Shift Management
- Employment & Labor Law
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers.HIVED has already delivered mi ... View more
