Helpdesk Associate (Temp-to-Hire)
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Job Location:
Jersey, NJ - USA
Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Ocean County New Jersey (Onsite 5 days/week)
About the role
This is an early-career IT support role supporting frontline users in a structured helpdesk environment. You will be part of a client-facing support team responsible for resolving day-to-day technical issues managing helpdesk tickets and preparing systems for end users. The role is ideal for candidates starting their IT careers who are comfortable with basic troubleshooting structured workflows and customer interaction with clear opportunities to grow into more advanced technical responsibilities over time.
What you will do
Respond to and resolve helpdesk tickets related to email login issues connectivity password resets and printers
Follow documented SOPs ticket workflows and escalation procedures
Assist with user onboarding tasks including account provisioning password resets and basic Microsoft 365 support
Prepare workstations including software installation system configuration and peripheral setup
Document ticket resolutions actions taken and client communications clearly and accurately
Communicate status updates to clients and internal teams in a professional manner
Support device provisioning tasks such as labeling and system preparation
Escalate complex technical issues to Tier 2 / Tier 3 engineers as required
Requirements
Prior experience in any IT environment preferably in a helpdesk or support role (MSP experience is a plus not mandatory)
Familiarity with Microsoft 365 Windows 10/11 Pro and basic networking concepts
Ability to follow procedures and work effectively within a ticketing system
Strong written and verbal communication skills
Detail-oriented dependable and customer-focused approach
Proactive mindset with willingness to learn and take ownership of issues
Authorized to work in the United States without sponsorship
Based in New Jersey and able to work onsite in Ocean County five days per week
Why join
This role offers a strong foundation for building a long-term career in IT support within a structured and supportive environment. You will receive hands-on experience mentorship from senior engineers and exposure to real-world client environments with a clear pathway to grow into more advanced technical roles for high-performing individuals.
Diversity & Inclusion
We believe strong sales organizations are built on diverse perspectives experiences and leadership styles. We are committed to fostering an inclusive environment where individuals are valued for their expertise ideas and contribution and where equitable opportunities for growth and advancement are part of how we build high-performing teams.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, mor ... View more
