Customer Service Representative 2

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative 2

Location: Phoenix AZ
Agency: Arizona Department of Economic Security (AZDES) Division of Benefits & Medical Eligibility (DBME)
Position Type: Staff Augmentation Full-Time (40 hrs/wk)
Shift: Day Onsite Only
Duration: 02/02/2026 01/18/2027
Education Required: High School Diploma
Career Level: Entry Level
Security Requirement: Background Check & Drug Screening (HireRight)

Available Work Locations (Local Candidates Only)

Candidates must specify preferred location in their resume or submission.

4635 S. Central Ave. Phoenix AZ 85040 -
5324 E. Washington St. Phoenix AZ 85034 -
4522 W. Indian School Rd. STE 4 9 Phoenix AZ 85031 -

Position Overview

The Customer Service Representative 2 provides frontline assistance to the public in person and by phone. This role supports AZDES/DBME programs by delivering information resolving customer concerns processing service requests and ensuring accurate documentation of interactions.

The CSR performs journey-level customer service duties and may exercise discretion when handling sensitive information resolving complex customer issues or interpreting program policies.

Key Responsibilities

Provide program eligibility information general assistance licenses permits or other service-related guidance.
Assist customers in person or via phone regarding services account updates orders or complaints.
Investigate and resolve customer concerns including:
- Billing issues
- Account changes
- Complaints requiring adjustment or refunds
Document all customer interactions including inquiries complaints comments and actions taken.
Verify and process required changes or service modifications.
Complete required forms change-of-address updates or service discontinuation orders using agency systems.
Refer complex or unresolved issues to the appropriate department.
Determine charges collect payments or arrange billing as needed.
Contact customers regarding case updates claim investigation results or adjustments.
Perform periodic cash-handling duties:
- Add and reconcile receipts
- Verify totals
- Prepare and send daily deposits to bank or state treasurers office

Required Skills

Ability to follow established policies procedures and guidelines
Strong customer service and communication skills
Experience resolving difficult or complex customer service problems
Attention to detail and strong documentation accuracy

Preferred Skills

Bilingual (English/Spanish highly preferred)

Additional Requirements

Local candidates only
- Must list current location on resume
- Must be available for an in person interview within 1 week of posting close
- Must be able to start within 2 weeks of offer
Position requires completion of:
- Background check
- Drug screening

Customer Service Representative 2 Location: Phoenix AZ Agency: Arizona Department of Economic Security (AZDES) Division of Benefits & Medical Eligibility (DBME) Position Type: Staff Augmentation Full-Time (40 hrs/wk) Shift: Day Onsite Only Duration: 02/02/2026 01/18/2027 Education Required...