Customer Service Representative 2

Tucson, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Customer Service Representative 2

Location: Tucson Arizona (On-Site)
Agency: Arizona Department of Economic Security (AZDES) DBME
Position Type: Staff Augmentation
Hours: 40 hours/week (Day Shift 8:00 AM 5:00 PM)
Duration: 02/02/2026 01/18/2027
Education Required: High School Diploma
Career Level: Entry Level
Travel: Not Required
Security: Background Check & Drug Screening (HireRight)

Position Overview

The Arizona Department of Economic Security (AZDES) Division of Benefits and Medical Eligibility (DBME) is seeking Customer Service Representative 2 professionals to deliver high quality journey level customer support to the public. This role involves providing program information assisting with services resolving customer concerns and accurately maintaining records.

Candidates must be local to Tucson AZ able to attend in person interviews within one week of the posting close date and available to start within two weeks of an offer.

Available Tucson Locations (Specify preferred location in cover letter):

316 W Fort Lowell Rd Tucson AZ 85705 -
1455 S. Alvernon Way Tucson AZ 85711 -
4760 S. Park Avenue Tucson AZ 85714 -

Key Responsibilities

Provide information to customers regarding programs services licenses registrations permits and eligibility.
Support customers via phone or in person by answering questions processing requests entering orders or updating accounts.
Resolve customer service or billing issues including adjustments refunds or order cancellations.
Maintain detailed records of customer interactions actions taken and outcomes.
Ensure customer concerns are addressed and appropriate changes or corrections are completed.
Refer unresolved issues or grievances to designated departments for further review.
Determine service charges collect deposits or payments and arrange billing as required.
Contact customers for follow up communication claim results or updates.
Conduct research and apply policies/procedures to resolve complex customer issues.
Handle monetary tasks such as adding receipts reconciling cash and preparing deposits for daily submission.

Required Skills

Strong customer service experience.
Ability to follow established guidelines and procedures.
Skilled in resolving difficult customer inquiries or complaints.
Accuracy in data entry and recordkeeping.
Professional communication and interpersonal skills.

Preferred Skills

Bilingual (English/Spanish)

Additional Requirements

Candidates must be local at the time of submission.
Current physical location must be listed on the resume.
Must complete all onboarding steps including background check and drug screening through HireRight.
Start date is contingent on interview onboarding clearance and issuance of a purchase order.

Job Description: Customer Service Representative 2 Location: Tucson Arizona (On-Site) Agency: Arizona Department of Economic Security (AZDES) DBME Position Type: Staff Augmentation Hours: 40 hours/week (Day Shift 8:00 AM 5:00 PM) Duration: 02/02/2026 01/18/2027 Education Required: High S...