Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

MAJOR DUTIES & RESPONSIBILITIES:

1. Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program.
2. Assist in researching customer service issues for Employee Parking Bus Operations Parking and Online Booking.
3. Enter and update information in the CLT Employee Parking Database.
4. Assign activate track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags.
5. Provides courteous and helpful service to internal and external customers in person in writing and over the phone.
6. Completes special projects and performs directed research. Types edits and proofs correspondence and other documents. Performs data entry completes reports and maintains records. Research maintains and distributes compiled data for various reports records and documents. Files faxes copies and compiles documents.
7. Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control fire watches escorts and other duties deemed necessary for continuity of operations.
8. Other duties as assigned.

MINIMUM QUALIFICATIONS:

Required Education and Experience: Must be enrolled in a 2 year or 4 year college or University.

Required Licenses or Certifications: None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Skills to provide first-rate customer service for internal and external customers.
Skills to effectively and independently use Excel Word PowerPoint and Outlook.
Skills to compose edit and print professional letters and memos in Word enter data in Excel and compose professional emails enter and organize data and schedule appointments in Outlook.
Skills to effectively and discreetly convey information.
Skills to take initiative investigate and solve problems.
Skills to manage time well and keep work organized in an effective manner.
Ability to handle increasingly complex / confidential / sensitive executive level duties.
Ability to express ideas effectively both orally as well as in writing.
Ability to identify and analyze problems and identify possible solutions in support of established goals.
Ability to identify and effectively respond to issues concerns and needs.
Ability to work independently as well as a team member with diverse workgroups.
Ability to maintain effective working relationships with co-workers other City departments and the public representing the Airport in a positive manner.

WORK ENVIORNMENT AND PHYSICAL DEMANDS:

Sitting 75%
Standing & Walking 15%
Bending/Twisting/Reaching 5%
Lifting/Pushing (30 lbs) 5% 10 feet

ADA and Other Requirements:
Positions in this class typically require sitting standing and walking.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time.
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
Adequate vision hearing and speech required

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions
Comprehend written information in work related documents
Ability to hear understand and distinguish speech

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.