RV Reservation Specialist

Responsible for managing high-volume RV reservation inquiries and bookings for short-term stays while providing exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed while consistently modeling the organizations Purpose Values Standards and Core Competencies.

ESSENTIAL FUNCTIONS

Duties/Responsibilities:

Perform all duties in alignment with the Companys Purpose Values Standards and Core Competencies.

Manage high-volume inbound and outbound calls emails and online inquiries related to short-term RV reservations.

Process modify and confirm reservations accurately and efficiently using the reservation system and CRM.

Provide clear friendly and timely communication to guests regarding availability rates policies and park amenities.

Maximize occupancy through effective reservation management and upselling when appropriate.

Maintain accurate guest records reservations and notes within the system.

Handle guest questions concerns and issues professionally and escalate to management as needed.

Support community administrative tasks including basic data entry reporting filing and coordination with onsite teams.

Communicate daily with management regarding occupancy guest feedback operational concerns and recommendations for improvement.

Assist with park presentation and cleanliness as needed including picking up trash debris and helping maintain common areas.

Support operational efficiency by coordinating with maintenance and onsite staff as needed.

Ensure all guest interactions and processes comply with company policies Fair Housing regulations and applicable local state and federal laws.

Build positive relationships with guests vendors and team members to enhance the overall guest experience.

Maintain a clean organized and safe work environment.

Carry out all responsibilities in compliance with organizational policies and procedures.

Perform other duties as assigned.

Required Skills/Abilities:

Ability to work independently with minimal supervision in a fast-paced environment.

Strong customer service and communication skills both verbal and written.

Proven ability to manage high call volume while multitasking across systems and tasks.

Excellent time management and organizational skills with the ability to prioritize effectively.

Strong problem-solving and critical-thinking skills.

Sound judgment and decision-making abilities when handling guest concerns.

Comfortable using reservation systems CRM tools and Microsoft Office Suite or related software.

CORE COMPETENCIES

Initiative: Able to identify what needs to be done and to do it before being asked or the situation requires it. Use available resources to get the job done.

Collaboration: Works effectively with colleagues toward common goals and/or facilitates goal achievement in others; dimension includes either / both intellectual and material collaboration

Communication: Expresses oneself using clear effective and efficient language. Listen patiently and attentively with intent to truly understand what is being communicated. Adapts to the purpose of communication with appropriate style substance detail and confidence.

Emotional Intelligence: Recognizes the emotions of self others and groups with an acute awareness of what emotions will be triggered by different behaviors or issues.

Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organizations effectiveness; initiating sponsoring and implementing organizational change; helping others to successfully manage organizational change.

Diagnostic Information Gathering: Identifies the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to draw out the information when others are reluctant to disclose it.

Values Alignment:

Excellence - Complete all tasks and projects with a heightened attention to detail to ensure quality work is completed with a strict adherence to timelines.

Team - Regularly communicate with and support your regional team and establish close working relationships with managers coworkers and corporate personnel.

Accountability - Take ownership of tasks and projects especially when things dont go as planned and be proactive in creating appropriate solutions to problems independently.

Integrity - Maintain confidentiality avoid conflicts of interest and always act ethically even when unsupervised.

Respect - Use courteous language when speaking of and to others actively listening during conversations and maintaining a high level of professionalism during all interactions.

EDUCATION and EXPERIENCE

High School Diploma or GED

At least one-year property management or related experience.

2 years of customer service experience

1 years of answering busy phone lines

Proficient in Microsoft Office

Bilingual in Spanish required

Excellent communication skills with a friendly & positive demeanor

Organizational abilities & strong attention to detail & problem-solving skills

Must have a drivers license and reliable transportation.

Must be able to pass background and drug screening.

Pay and Benefits

• $20-26/hour DOE
• Eligibility for Quarterly Bonus (Ranges $0-$400 depending on park performance)
• 40-Hr Workweek
• Employee referral program
• Paid Time Off*
• Paid Sick Leave*
• 401(k) with employer match*
• Benefits*

*Waiting period may apply*

EQUAL OPPORTUNITY EMPLOYER

Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.