Transfer- Utility Billing Services Representative Level III

Class Code 28892: Utility Billing Services Representative Level I/II

Transfer job postings are for County of Sacramento employees only.
In order to be qualified for a transfer:
1. You must meet the Minimum Qualifications of the new job.
2. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer interclass transfer and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job addition the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

Knowledge of
(Level II)

• Policies and procedures related to utility billing systems collection and revenue intake and nuisance abatement calls
• Organization and operating details of utility billing
• Basic financial record keeping principles and practices
• Current office practices procedures and basic data processing principles including the use of word processing personal computing equipment or intelligent workstations or terminals
• Basic customer relations techniques for dealing with customers often in situations which may be difficult or confrontational
• Business arithmetic including percentages and decimals
• Correct business English usage

• Basic record keeping principles and practices
• Current office practices and procedures
• Typewriter keyboard; basic customer relations techniques for dealing with customers
• Business arithmetic including percentages and decimals
• Correct business English usage

• Interpret understand explain and apply utility policies procedures rules codes and ordinances
• Establish and maintain effective working relationships with those contacted in the course of work often in stressful situations
• Develop effective customer relations techniques and skills
• Establish research and maintain computerized records and files and use designated software programs such as spreadsheets databases and word processing systems
• Operate a variety of office equipment such as calculators computer terminals copy machines microfiche and microfilm readers microfilmer and telephone systems
• Perform basic accounts receivable tasks revenue support work and statistical reporting; make arithmetic computations rapidly and accurately
• Communicate clearly orally and in writing

• Understand and follow written and oral instructions
• Communicate clearly orally and in writing; make arithmetic computations rapidly and accurately
• Learn to interpret and apply division policies codes and ordinances
• Accept training and learn customer relations techniques for dealing effectively with customer inquiries often in stressful situations
• Learn utility service provisions procedures and rules; learn organization and operation of the utility billing system
• Learn to establish research and maintain computerized records and files and use designated software programs such as spreadsheets databases and word processing systems.
• Learn to operate a variety of machines microfiche and microfilm readers microfilmer and telephone systems
• Learn to perform basic accounts recievable tasks revenue support work and statistical reporting

Minimum Qualifications

(Level II)

One year of full-time paid experience comparable to a Utility Billing Services Representative (Level I) with Sacramento County.

(Level I)

One year of experience performing financial recordkeeping and customer relations activities including giving and receiving information on a daily basis.

Note: The word experience referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

How to Apply

The County of Sacramento application form and responses to the Supplemental Questions are to be completed and submitted online.

Please remember:

• If you have previously applied online for a County job you must use the same Username account.
• Do not share your Username account with anyone else.
• If any additional documentation (such as copies of transcripts etc.) is required you will be contacted.
• Resumes may be attached to your submitted application however a notation of See Resume will not be accepted for the information requested on the application or the Supplemental Questions.
• Your application will be considered incomplete if the required information is not filled out in its entirety.
• Any notifications from the Employment Office about your Transfer application will be sent to you by email. Notices can also be accessed in your inbox.

County of Sacramento Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone ; 7-1-1 California Relay Service
Email
Inter-Office Mail Code: 09-4667

Supplemental Questionnaire Instructions

You must complete the Supplemental Questionnaire for Transfers under the tab marked Supplemental Questions. When completing the Supplemental Questions provide accurate information. Your responses in the Education and Work Experience sections on your application and the Supplemental Questions will be checked to verify that you qualify for a transfer.

Note: Resumes letters and other materials will not be evaluated or considered as responses to the required information on the application and the Supplemental Questions.