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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Primary Roles & Responsibilities

1. Defines procedures and controls for technology governance adherence ensuring all technology delivery aligns with regulatory and internal standards.

2. Establishes and publishes metrics related to technology governance and compliance providing transparency and accountability through dashboards and regular reporting.

3. Maintains service level monitoring and compliance dashboards to track performance identify trends and drive continuous improvement.

4. Lead the development and management of enterprise training programs related to technology governance TDLC ITAM compliance and issues management ensuring staff are equipped with up-to-date knowledge and skills.

5. Oversee compliance with controls including testing evidence collection reporting and remediation of non-compliance.

6. Responsible for establishing the vision and strategy for technology governance compliance and issues management aligning with organizational goals and risk appetite.

7. Leads issues management support functions for Platform Services including identification escalation mitigation and burn down of technology risks and compliance issues.

8. Constantly analyzes different technologies and vendors for new or better alternatives ensuring the organization leverages best-in-class solutions for governance and compliance.

9. Provides continuous improvements of service capabilities through efficiencies and optimization focusing on fast easy and cost-effective solutions.

10. Responsible for the identification development and communication of new technology standards and best practices as appropriate.

11. Maintains systems documentation such as IT operations manuals compliance records and governance frameworks.

12. Partners with internal and external stakeholders to drive a culture of compliance risk awareness and proactive issue resolution.

13. Manages vendor relationships and contracts related to governance compliance and quality assurance initiatives.

14. Supports audit and regulatory examinations for Platform Services ensuring timely and accurate responses to findings and recommendations.

15. Leads special projects and initiatives to enhance the organizations compliance posture and risk management capabilities.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
degree and fifteen to twenty years related experience or equivalent combination.
knowledge of technical management and data governance.
of current trends in IT hardware and systems software field.
management skills with the ability to produce reports.
with the support and troubleshooting of personal computers and tablet devices.
situations evaluate alternatives and implement robust solutions
guidelines and analyze information to adapt or modify processes in response to changing circumstances.
may require non-routine analysis research and follow-through
position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
ability to make commitments and be willing to be held accountable against them organizing workloads to meet deadlines
adaptability to accept or bring about change when needed
written and verbal communication skills
ability to excel in a team environment and advance overall team objectives
ability to ensure customer satisfaction by delivering excellence in products and service
to work and communicate with peers vendors internal staff including software program leadership and others
demonstrate professional positive and approachable attitude demeanor and discretion
sensitivity in handling confidential information
and clearly communicate ideas to others
in English
responsibility may include working within a budget to complete projects negotiating and contracting with vendors and assisting with budget development
equipment and supplies as provided for in the budget
to manage personnel with little supervision

Preferred Qualifications:

1. Demonstrated experience in quality assurance technology governance compliance issues management and risk mitigation within a complex IT environment.

2. Strong experience with ServiceNow platform workflows navigation and compliance tracking for technology delivery and risk governance.

3. Strong knowledge of regulatory requirements industry standards and best practices for technology delivery quality assurance and risk management.

4. Experience with service level monitoring dashboarding and metrics-driven performance management for risk governance.

5. Ability to define and implement training programs related to governance and compliance.

6. Excellent leadership and stakeholder management skills.

7. Experience leading cross-functional teams in the implementation and continuous improvement of technology delivery quality assurance and risk governance.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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