Mortgage Sales Associate

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary:
We are seeking a highly motivated and customer-focused Mortgage Sales Assistant to join one of our high-volume lending teams at our headquarters in Austin TX. This role is ideal for someone with experience in loan processing or pre-processing who thrives in a fast-paced environment and is passionate about delivering outstanding service to clients throughout the lending process.

Duties & Responsibilities :

Client Experience & Support

Deliver a high-touch concierge-level experience to borrowers from initial contact through loan funding
Guide clients through the lending process with clear timely communication and professional support
Proactively identify and resolve borrower needs or potential issues

Sales & Business Development Support

Assist with onboarding new clients and preparing pre-qualification packages
Collaborate with the processing team to ensure smooth loan closings
Support team business development efforts and contribute to client growth
Represent HouseMax with professionalism to encourage repeat business and referrals

Client Relationship Management

Maintain relationships with clients post-funding to promote repeat business and referral opportunities
Keep CRM systems up to date with client communications and status updates
Help refine and improve the overall client journey to ensure a positive experience

Requirements

Qualifications:

Minimum 2 years of experience in lending mortgage title or high-touch customer service (private lending experience is a plus)

Excellent verbal and written communication skills

Strong attention to detail and commitment to follow-through

Self-starter with a proactive ownership-oriented mindset

Ability to thrive in a fast-paced goal-oriented environment

Required Experience:

Job Summary:We are seeking a highly motivated and customer-focused Mortgage Sales Assistant to join one of our high-volume lending teams at our headquarters in Austin TX. This role is ideal for someone with experience in loan processing or pre-processing who thrives in a fast-paced environment and i...