Field Service Engineer
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Job Location:
Columbia, IN - USA
Monthly Salary:
$ 31 - 42
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
ThermoFisher Scientific Inc. is the world leader in serving science with annual revenue exceeding$40 billion. AtThermoFisher Scientific each one of our 100000 plus extraordinary minds has a unique story to tell. Join us andgive toour singular missionenabling our customers to make the world healthiercleanerand safer.Our people share a common set of values - Integrity Intensity Innovation and Involvement. We work together to accelerate research tackle sophisticated analytical challenges improve patient diagnostics drive innovation and increase laboratory efficiency. Each one of us contributes to our unique mission every day!
Thermo Fisher develops manufactures and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product linesoperateon a common automated instrument platformPhadiaLaboratory Systems which supports both productivity and cost efficiencies in clinical laboratories around the world.
Location: This is a remote field-based position that requires extensive travel throughout the D.C. area.
Relocation assistance is NOT provided.
How will you make an impact
The Field Service Engineers (FSEs) provide exceptional on-site service onhighly complexand integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This isaccomplishedthrough technicalexpertise teamwork and superior customer service.
What will you do
- Provide onsiteserviceincluding repairs preventive maintenance upgrades and installation of analyzers.
- Travel on short notice to customer sites to resolve reported issues or support other field service personnel.
- Observe and follow Good Documentation Practices (GDPs) and internal policies and processes asrequiredfor field service reports and job-related submissionspertaining tospare parts: ordering usage returns physical count etc.
- Display professionalism understanding tact fairness and technical knowledge in all customer interactions.
- Collaborate with internal partners to resolve customer issues and improve processes.
- Provide remote and onsite service training orassistanceto Biomedical Engineering Technicians (BMET) or advanced operators.
- Increase technical competency level servicing instruments by completing in-person or online training courses.
- Manage travel expenses and followThermoFisher Scientific travel policies and guidelines.
- May berequiredto perform other related duties asand/or assigned.
How will you get here
Education
Possess anassociatedegree from a Technical or Engineering field in Electronics Biomedical Engineering Electrical or similar or equivalent combination of skills and experience preferred.
Experience
- Experience in related life sciences biomedicalengineeringand/or technical customer-facing roles.
- Experience with operating troubleshooting repairing and calibrating complex analyzers or systems.
- Experience in a clinical diagnostic and/or another regulated environment (CAP CLIA FDA) preferred.
- Strong competency on Windows and other software network knowledge electrical/electronics mechanics chemistry technology; an analytical thinker with good engineering aptitude.
Knowledge Skills Abilities
- Exercise judgment in setting work priorities andidentifyingnextsteps.
- Able to quickly adapt to change with positive and constructive feedback.
- Work in a fast-paced environment andoperateremotely from themain officewith minimum supervision.
- Must be able to stand bend and/or kneel for up to two hours at a time.
- Able to lift to 75 pounds push and pull equipment and carry up to 50 pounds for at least 100 feet.
- Some exposure to biohazards is a possibility during instrument service activities as these instruments are used in biohazard environments andencounterhuman bodily fluids. Biohazard training safetyequipmentand following SOPs will minimizethe exposure.
- Ability to obtain andpossessa validREAL IDdrivers license with a clean Motor Vehicle report.
- Able to drive a vehicle for up to 4-5 hours at a timeand becomfortable with commercial air travel.
- Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screeningbekept up to date.
- Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
- Ability to travel up to 85% (overnight) often in less than 1daysnotice viaautomobileor airplane.
- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.
- Must be legally authorized to work in the United Stateswithoutsponsorship.
- Must be able to pass a comprehensive background check whichincludes a drug screening.
Benefits
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
Compensation and Benefits
The hourly pay range estimated for this position based in District of Columbia is $31.73$42.31.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
