Account Manager I or II Baltimore, MD

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


As the nations largest producer of clean carbon-free energy Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade and we are cultivating a workplace where our employees can grow thrive and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together were creating healthier communities and a cleaner planet and our people are the driving force behind our success. At Constellation you can build a fulfilling career with opportunities to learn grow and make an impact. By doing our best work and meeting new challenges we can accomplish great things and help fight climate change. Join us to lead the clean energy future.



PLEASE NOTE: This position can be filled at either the Account Manager I OR Account Manager II level - please see below for position compensation details and requirements.



Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families helping them prepare for the addition to highly competitive salaries we offer a bonus program 401(k) with company match employee stock purchase program; comprehensive medical dental and vision benefits including a robust wellness program; paid time off for vacation holidays and sick days; and much more.



Account Manager I: Expected salary range of $74800 to $88000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).



Account Manager II: Expected salary range of $90950 to $107000 varies based on experience along with comprehensive benefits package that includes bonus and 401(k).

Location


Constellation is seeking candidates who are within a commutable distance of offices in Boston Baltimore Houston Kennett Square or Chicago for in-person meetings or events.



Primary Purpose of Position



Account Manager I: The Account Manager I will provide both post-deal and pre-deal support for the sales team and assigned customers. This role requires a proficient understanding of our systems and processes to accurately and timely address customer issues. As a customer-facing position it demands effective communication with customers in person on the phone or via email to strengthen relationships and drive customer satisfaction retention and loyalty.



Account Manager II: The Account Manager II will provide comprehensive post-deal and pre-deal support for the sales team and assigned customers. This role requires a strong understanding of our systems and processes to address customer issues accurately and promptly. As a customer facing position it demands exceptional communication skills to effectively engage with customers in person on the phone or via email to strengthen relationships and drive customer satisfaction retention and loyalty.



Primary Duties and Accountabilities



Account Manager I:

Deliver best-in-class post deal solutions and demonstrates expert skills to assist customers/brokers with issue resolution.
Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding.
Effectively navigate and consistently produce energy prices and contracts for customers and brokers.
Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
Knowledge of systems/processes as well products/services to ensure a best in class customer experience.
Demonstrate proficiency with downstream systems including billing to pull reports needed to resolve post-deal issues.
Demonstrates proactive behaviors to strengthen customer relationships.
Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues.
Demonstrates the ability to communicate effectively in person on the phone or via email.
Travel required as necessary to meet business needs
In-person attendance for training all-hands meetings and other meaningful engagements
Account Manager II:

Provides post deal solutions and demonstrates advanced skills to assist customers and partners with issue resolution.
Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding.
Maintain effective working relationships with cross-functional teams and strong understanding of operational processes validation points and downstream systems to pull reports needed for resolution of post-deal issues.
Maintain a strong understanding of systems and ability to enter and maintain opportunities pull reports price products and generate contracts across multiple regions.
Effectively navigate and consistently produce pricing and contracting for all standard and most non-standard requests.
Internal deal lead to clear issues and obtain approvals for pricing and contracting.
Will support renewals and new business as needed.
Maintain general knowledge of sustainability products and solutions to connect customers with appropriate technical teams for their business needs.
Exhibits strong knowledge of systems/processes as well products/services to ensure a best in class customer experience.
Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers.
Displays consistent proactive behaviors to strengthen customer relationships.
Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues.
Communicate effectively and comfortably with minimal guidance or support from sales team in person on the phone or via email to keep customers and other team members informed of status updates or known issues.
Travel required as necessary to meet business needs
In-person attendance for training all-hands meetings and other meaningful engagements

Additional Qualifications/Responsibilities
Minimum Qualifications



Account Manager I:

Bachelors degree in Business and 2-years experience in lieu of degree 6-years experience
Proficient in Microsoft Office Suite
Effective written and oral communication skills
Strong analytical skills attention to detail problem-solving/conflict resolution time management and independent decision-making
Ability to effectively build and maintain relationships with internal and external customers
Flexibility to handle multiple daily deadlines and adapt to changing priorities


Account Manager II:

Bachelors degree and 5-years relevant experience in lieu of degree 9 years of relevant experience
Demonstrated strong skills with all Microsoft Office Suite
Demonstrated excellent written and oral communication skills
Strong analytical skills attention to detail problem-solving/conflict resolution time management and independent decision-making
Ability to effectively build and maintain relationships with internal and external customers
Proven ability to take initiative and work independently with strong time management skills and the ability to prioritize tasks and meet deadlines
Preferred Qualifications (both levels)

2-years direct customer service experience
Experience with Salesforce CRM
5-years experience in the energy industry or sustainability industry
5-8 years of account management experience