Case Manager, Refugee Services

POSITION SUMMARY:

The Refugee Services Case Manager provides comprehensive strengths-based case management targeting refugee and Immigrant populations. The Case Manager will focus on serving walk-in clients coordinating health and mental health navigation services employment school navigation and housing support and intensive services for vulnerable populations including seniors. The Case Manager will promote client self-sufficiency through direct service advocacy resource navigation and referrals in alignment with Catholic Charities mission and the guidelines set by agency standards and any funder requirements. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EEO.

ESSENTIAL FUNCTIONS:

1. Provide trauma-informed and culturally competent case management to eligible individuals including newly arrived refugees asylees humanitarian immigrants and other vulnerable population.
2. Assess client needs develop Family Self-Sufficiency Plans (FSSPs) or Self-Sufficiency Plans (SSPs) and provide ongoing support to achieve individual goals in housing employment medical care and social integration.
3. Ensure client understanding of rights responsibilities and available services within offered community supportive programming.
4. Provide timely strengths-based response to walk-in clients addressing urgent needs through assessment referrals and short-term follow-up.
5. Collaborate with internal teams and external partners to resolve client crises efficiently while maintaining professional boundaries and ethical standards.
6. Offer navigation support for complex health systems including assistance with health insurance enrollment Medicaid and public benefits.
7. Coordinate with medical providers and community health workers to support appointments transportation interpretation and adherence to treatment.
8. Facilitate or support wellness groups and workshops on public safety parenting stress management and other health-related topics.
9. Identify barriers to employment assist clients in job readiness and facilitate job placements.
10. Support clients in locating and maintaining stable housing connecting them with available housing resources rent assistance and landlord advocacy when needed.
11. Provide intensive case management to especially vulnerable populations including survivors of trauma individuals with mental health conditions seniors and those at risk of homelessness.
12. Advocate for clients with complex needs ensuring accessibility through language services transportation support and coordination with community partners.
13. Maintain accurate and timely case notes service records assessments and referrals in the designated electronic case management system.
14. Follow all grant and agency guidelines for program Implementation.
15. Participate in ongoing training including VIRTUS trauma-informed care and mandated reporting procedures. Follow all agency protocols and NASW Code of Ethics.

ADDITIONAL RESPONSIBILITIES:

• Conduct home and field visits in accordance with health and safety protocols.
• Contribute to program and grant reporting as needed.
• Assist with outreach community engagement events and client workshops.
• Perform other duties as assigned by supervisor or agency leadership.

MINIMUM POSITION REQUIREMENTS:

• Bachelors Degree in social work or human service field or comparable experience is preferred
• Must have competency in oral written and interpersonal communication skills in English; fluency in a second language (Burmese Karen Dari Swahili etc.) preferred
• Ability to work effectively in a multi-cultural and multi-lingual environment
• Strong typing and internet skills as well as the ability to learn Microsoft Outlook Excel and various database programs
• Must be able to work collaboratively with outside agencies and advocate on behalf of the clients
• Must be reliable punctual professional and respond appropriately to people in crisis
• Must have a valid drivers license car insurance a verified safe driving record and reliable means of transportation for local travel; must provide a copy of license and insurance
• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agencys values: love patience kindness faithfulness self- control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic however employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech demonstration or writing including the use of social media or other digital technologies
• Must complete VIRTUS training background screening drug testing and any ongoing training as required

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer standing bending and moving
• Must be able to lift up to 10 pounds
• Must have the physical ability to complete assignments in a variety of environments: homes of those we serve extreme heat humidity dust smoke pet contamination cleaning supplies etc.
• May be exposed to infectious diseases
• Must have physical ability to effectively communicate with others
• Must have the physical ability and appropriate licensure for driving