Technical Support Associate (Client Service)

Lets be unstoppable together!

Circana is a leading provider of technology AI and data solutions for consumer-packaged goods companies manufacturers and retailers. Our predictive analytics and Liquid Data platform help clients measure market share uncover consumer behavior and drive growthpowered by six decades of expertise and an expansive high-quality data set.

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work.â Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at .

Role Overview

This position sits within the GCSC as part of Circanas Global Client Service Center. The role focuses on supporting global customers on Circanas retailer/ Consumer-Packaged Goods (CPG)/Media programs products and services. The key objective is to ensure prompt support clear communication and effective escalation management driving customer satisfaction and operational efficiency. Success requires strong collaboration analytical thinking and fostering continuous improvement.

Job Responsibilities

Customer Success

• Execute key tasks within the Global Client Service Center including data input client communications data investigations user administration and other retail client operational activities.
• Assist with Unify reportingcovering assembly delivery operational queries and technical troubleshooting to ensure seamless client experience.
• Help drive revenue growth by delivering high-quality service and accurate data while consistently meeting team and individual inquiry targets.
• Excel in a fast-paced dynamic environment by demonstrating speed accuracy and effective ticket management.
• Work closely with internal technical and commercial teams ensuring clear communication and robust tracking to support client success.
• Contribute to product improvement initiatives through testing feedback and proactive communication with stakeholders.

Operational Efficiency

• Promote and develop self-service resources to empower clients and reduce dependency on support.
• Identify opportunities to enhance Global Client Service Center efficiency and implement practical solutions.
• Document and report successes regularly to maintain visibility and accountability.

Team Development

• Assist in training and development of new employees to ensure smooth integration and performance.
• Collaborate with global team members to maintain consistency cohesion and best practices across regions.

Requirements

• Bachelors degree (Business or related field)
• 23 years in CPG or retail environment preferred
• Strong data analysis skills
• Advanced MS Office;experience with client ticket management (Zendesk Salesforce Jira etc.)
• Knowledge of SaaS applications and AI systems desirable
• English proficiency; additional languages a plus
• Ability for evening shift coverage and weekend on-call rotation

Circana Behaviors

Beyond technical skills experience and role-specific attributes these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Mexico City MX

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and ourcandidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates.This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 2/28/2026.

Required Experience:

IC