Service & Support Manager
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
Laboratory Setting OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.DESCRIPTION:
As a Field Service Supervisor at Thermo Fisher Scientific you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise promoting operational excellence and customer satisfaction. You will coordinate service activities manage team performance and maintain strong relationships with customers and internal stakeholders. Youll contribute to meaningful impact by enabling our customers to make the world healthier cleaner and safer.
REQUIREMENTS:
Advanced Degree plus 3 years of experience or Bachelors Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
Preferred Fields of Study: Engineering Sciences or related technical field
Industry-specific certifications (EPA HVAC/R Electronics) preferred
2 years of supervisory or leadership experience managing technical teams
Strong technical proficiency in electronics mechanics and diagnostic equipment
Demonstrated success in customer relationship management and service delivery
Advanced problem-solving and analytical skills for complex technical issues
Proficient with service management software CRM systems and Microsoft Office suite
Strong communication and interpersonal skills for both technical and non-technical audiences
Proven ability to develop and support team members
Experience with quality systems safety protocols and regulatory compliance
Valid drivers license and ability to travel up to 50% within assigned territory
Physical ability to lift up to 50 lbs with assistance and perform service functions
Strong project management and organizational skills
Ability to work independently and guide teams in a results-oriented environment
Experience managing service KPIs metrics and continuous improvement initiatives
Multilingual skills may be required depending on location
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
