Selections Coordinator

Pay Range: $40.12 to $49.44

Work Schedule: Monday - Friday 8 AM - 5 PM (evenings and weekends as need)

About the Role

The Selections Coordinator for Horizon Houses West Tower project plays a pivotal resident-facing role in ensuring an exceptional and welcoming home customization and move-in experience for future residents. Acting as the central liaison between incoming residents contractors vendors and internal Horizon House teams this position guides residents through the unit selections process coordinates installation of their chosen finishes and supports all aspects of move-in preparation ensuring new residents feel informed supported and truly at home well before move-in day.

This role blends customer service project management and design coordination to deliver a seamless personalized transition into Horizon Houses landmark West Towera 200-unit expansion that represents the next chapter in our communitys mission of agency purpose and connection.

What Youll Do

• Serve as the primary point of contact for new residents during the selections and move-in process for the West Tower ensuring a supportive reassuring and positive experience.
• Partner cross-functionally with internal teams and external vendorsbeginning early in the development and construction processto anticipate and meet resident needs ensuring a smooth well-coordinated and successful move-in.
• Develop and maintain detailed project plans schedules and tracking tools to monitor selections progress construction milestones risks and dependencies.
• Conduct selections appointments with residents to review available finishes fixtures flooring paint and upgrade options guiding decisions that reflect residents preferences lifestyle and sense of home.
• Develop and continuously refine the selections and communication process ensuring residents feel informed confident and engaged throughout their journey.
• Provide product information coordinate samples and prepare detailed upgrade requests for resident review and approval.
• Maintain accurate documentation of all selections pricing and communications using project management and CRM systems.
• Collaborate with contractors architects and Horizon House project leaders to ensure accurate installation of selections to the highest standards.
• Track and monitor selections deadlines and construction milestones proactively resolving discrepancies to protect timelines and resident satisfaction.
• Assist residents with space planning and downsizing needs including furniture measurements layout planning and vendor referrals.
• Develop and maintain a move-in guide and provide residents with relocation resources and preferred vendor contacts.
• Coordinate all aspects of move-in logistics including elevator scheduling truck access vendor coordination and on-site move-day support.
• Conduct pre-move-in inspections to verify that selections are installed as contracted.
• Welcome residents and families on move-in day providing orientation to their new home the Horizon House community and key staff.
• Participate in resident update meetings sales presentations and community events to support the success of Horizon House.
• Maintain a high standard of professionalism integrity and resident confidentiality at all times.
• Complete other duties and projects as assigned by management.

Education Experience and Knowledge

• Bachelors degree required with a degree in project management hospitality interior design construction management or a related field preferred. Equivalent professional experience will be considered.
• Minimum 35 years of experience in project coordination construction homebuilding or a related client-facing role managing multiple timelines and stakeholders.
• Project management experience required including planning scheduling risk management and cross-functional coordination.
• Strong digital proficiency required including comfort with electronic systems project tracking tools and documentation platforms.
• CRM experience preferred; Sherpa and BlueFingerprint is a plus.
• High-touch customer service experience required with the ability to understand client needs guide decisions and manage expectations.
• Demonstrated success in client-facing roles requiring discretion empathy sound judgment and strong relationship-building.
• Interior design experience or exposure to residential finishes and selections is a plus not required.
• Experience in senior living hospitality luxury residential or similar service-oriented environments preferred not required

Skills and Competencies

• Approachable professional demeanor with strong emotional intelligence and the ability to build trust quickly.
• Strong understanding of design selections construction timelines and project management principles.
• Excellent written verbal and interpersonal communication skills.
• Exceptional organizational and prioritization skills with attention to detail.
• Ability to read and interpret construction documents preferred.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Knowledge of relocation resources vendor networks and move-in logistics preferred.

Benefits and Perks

• Highly Competitive Benefits Package with Low Deductibles: Medical Dental and Vision Benefits
• Paid Time Off and Sick Leave
• Discounted Costco Membership
• Discounted Meals
• 403(b) Retirement & Company Match
• Company Paid Training & Professional Development Opportunities
• ORCA Card Discount or Discounted Parking
• Staff Scholarship Program - up to $24000 per year including dependents
• Free Gym and Pool access for employees
• Student Loan Assistance Program - up to $1200 per year
• Fun and Exciting Staff Events

Please apply online and find out more about Horizon House on our website at House is more than a place to work. It is an opportunity to build a career in a dynamic community dedicated to wellbeing life fulfillment and purposeful living in a diverse community. We are looking for future team members who understand that new ideas are welcomed and meant to build and improve on old traditions. We care we listen and we value our employees and demonstrate this in everything we do. At Horizon House we foster meaningful work on a diverse team by using the power of an employee driven workplace to enhance wellbeing. Join our team and help make a difference in someones life every day.

Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Confidentiality Requirements: Employee accesses uses and/or discloses Protected Health Information as defined by HIPAA only to the extent minimally necessary to accomplish essential job functions. Employee practices appropriate safeguards to prevent unauthorized access use and/or disclosure of PHR (paper electronic and oral) within his/her work area.

Equal Opportunity: Horizon House is an equal opportunity employer and seeks to attract and retain the most qualified individuals without regard to race color religion national origin gender or gender identity sexual orientation age genetic information disability or veteran status. Learn more about what it means to be an Equal Opportunity Employer. Additional information can be found here.

All staff must demonstrate the legal right to work in the United States. Horizon House is an E-Verify employer. All applicants offered a role must pass a DSHS background check and drug screening.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment please email . or call with the nature of your request.