B2B Key Account Supervisor
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About Lagride (Subsidi:
LagRide Nigeria Limited is a forward-thinking e-hailing company transforming urban mobility through innovative technology-driven and sustainable transportation solutions. As a proudly indigenous brand we are committed to delivering safe reliable and affordable ride services while building strong partnerships with corporate and institutional clients across Nigeria.
Job Summary:
The B2B Key Account Supervisor is responsible for managing growing and retaining LagRides corporate (B2B) client portfolio. The role focuses on relationships management service delivery oversight contract performance and revenue growth. The Supervisor serves as the primary point of contact for assigned key accounts ensuring service-level compliance resolving escalations and collaborating internally to deliver tailored mobility solutions that meet client business needs.
Key Responsibilities:
- Serve as the primary relationship manager for assigned B2B and corporate accounts.
- Onboard new corporate clients and ensure smooth implementation of agreed services and SLAs.
- Monitor account performance against contractual obligations KPIs and service level agreements.
- Actively manage client expectations handle escalations and resolve service issues promptly.
- Conduct regular account reviews with clients to assess satisfaction usage trends and improvement opportunities.
- Identify upselling and cross-selling opportunities to grow account value and revenue.
- Coordinate with Operations Driver Management Finance and Customer Support teams to ensure seamless service delivery.
- Prepare and present periodic account performance reports insights and recommendations.
- Support contract renewals negotiations and pricing discussions in collaboration with management.
- Maintain accurate account documentation records and CRM updates.
Requirements
Qualifications and Experience:
- Bachelors degree in Business Administration Marketing Management or a related field.
- 35 years of experience in B2B account management key account supervision or corporate client servicing.
- Strong understanding of B2B relationship management and service-level management.
- Excellent communication negotiation and stakeholder management skills.
- Strong analytical skills with the ability to interpret usage cost and performance data.
- Ability to manage multiple accounts and priorities under pressure.
- Proficiency in Microsoft Excel PowerPoint and CRM/account management tools.
- Experience in mobility logistics fintech or service-based industries is an advantage.
Key Performance Indicators:
- Client retention rate and contract renewal success.
- Revenue growth and wallet share per key account.
- SLA compliance and service performance metrics.
- Client satisfaction score (CSAT) and feedback ratings.
- Average resolution time for B2B escalations and issues.
- Upsell and cross-sell conversion rates.
- Accuracy and timeliness of account reporting.
Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits (HMO).
- Career growth and professional development opportunities.
- A collaborative innovative and performance-driven work environment.
- Opportunity to play a key role in scaling LagRides B2B business.
Company Industry
IT Services and IT Consulting
Key Skills
- Guest Services
- Front Office
- Gym
- Document Control
- Airlines
