Global Infrastructure Manager

Overview:

Nomad are on the lookout for an experienced Global Infrastructure Manager to join our global Engineering division. The successful applicant will have overall responsibility and accountability for the system administration team and infrastructure operations. They will also act as the technical point of escalation within the team and create work plans and optimization initiatives. This role will work closely with Heads of Development and Development teams Globally. The role requires someone with a deep understanding of wireless technologies including Wi-Fi and cellular networks (LTE HSPA WCDMA GSM) Linux platforms and infrastructure management. This role requires an individual with 5 years of experience who is flexible and able to travel to work on projects worldwide when needed. The individual should also possess knowledge of server and storage infrastructure products virtualization technologies cloud services and networking principles.

This can be a hybrid role based in our Newcastle UK office or remote in the UK with travel to our office on occasion throughout the year.

About Nomad Digital:

Nomad Digital is the worlds leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002 and headquartered in the UK currently serving more than 80 global customers - in more than 40 countries - Nomad designs builds deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management operational performance and improving fuel economy.

When you join Nomad Digital you will join a forward-thinking fast-growing fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively creating an environment of teamwork and trustworthiness.

Essential Duties:

Work in close collaboration with R&D to ensure all products are tested and Quality checked prior to deployment in production environments.

Oversee and ensure control of all product and configuration releases to project environments.

Oversee the Performance of the System Admin team and ensure all escalations are managed effectively in a timely manner.

Oversee projects and operational datacenters for all product upgrades and general releases.

Ability to diagnose faults and offer solutions across a broad range of IT and communication systems with an emphasis on Linux environments Virtualization Security and networking.

Implement and support complex solutions in diverse system environments.

Configuration management and task automation within self-managed and managed cloud environments.

IP network configuration.

Where appropriate create documentation for both internal and external use.

Adhere to all system audit requirements as appropriate.

Troubleshooting network issues.

Implement automation and logging systems.

Sizing of solutions to match the project objectives

Oversee the handover to client or in-house support staff including training.

Complete overall departmental objectives set by the Technical Director on time and within scope to ensure all the team is fully supported and departmental goals are reached.

Proactively identify and exceed customer expectations to ensure a customer-focused service is always provided.

Operate within the guidelines of the role and recognize when it is appropriate to escalate matters within the team to ensure the level of customer service is maintained.

Work in close collaboration with procurement & finance on ensuring datacentres are cost effective and managed against current SLAs.

All other relevant tasks as detailed by the Line Manager.

Qualifications:

Essential

Debian or equivalent

Linux Professional Institute or equivalent experience

Valid Driving Licence

Desired

Degree or equivalent

CCNA or CompTIA Network certification.

Experience:

Must have 2 years min hands on experience configuring and troubleshooting networks

Experience in team management/Scrum master.

Kubernetes.

Linux based systems: Centos / Debian.

IP Tables / firewalls

Network communications.

LAN and VLAN IP planning preferably with some RF planning experience

High availability.

Auditing.

Management of Firewall estate i.e. FortiGate.

Datacenter infrastructure management and optimization.

Performance and reliability management including experience with PLM.

DNS.

Virtualization (VMware / Xen / ProxMox).

Automation: Puppet / Ansible

Scripting.

Docker / containerization.

BGP.

IP Routing IPv4 IPv6.

Other Essential Requirements:

Due to the nature of the role you will require excellent communication planning and co-ordination skills.

You will be expected to function well as both an independent problem solver and a team player.

The role will require a flexible individual with a flexible approach to fit the demands of the business.

The role may require you to travel and work at remote sites due to the nature of our project activities.

You will be required to take part in the 24 x 7 on call Rota when required to support systems administration.

Fluent in English (spoken and written)

Key Behaviours:

Excellent Customer interaction (both internal and external)

Attention to detail

Ability to think proactively in a fast-paced environment

Ability to multitask effectively ensuring timelines are met

Ability to adhere to best practices and procedures

Highly proficient in the process of testing validating and implementing designs into an existing or new production system

Ability to work well in pressurized situations

Ability to work to set deadlines

Ability to work independently with minimal supervision to develop and execute implementation procedures test plans and equipment configurations to defined timescales

Excellent verbal and written communication skills including ability to effectively communicate with internal and external customers

Self-motivated to take ownership of projects and deliverables

Ability to take direction from the Team Leader and senior technical architects within the business

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age race ethnic or national origin sex pregnancy and maternity marital or civil partnership status sexual orientation gender reassignment disability religion or beliefs.

We encourage and welcome all job applicants especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further please email.

Required Experience:

Manager