Workplace Experience Coordinator I
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans weve built our platforms from the ground upnot on outdated legacy systemsso homeowners lenders and investors experience greater transparency efficiency and care. By unifying processes into a modern AI-native operating system were leading the way in automation compliance and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple secure and financially empowering. To achieve this we bring together world-class engineers servicing experts lending professionals and operations leaders who share a passion for improving the homeowner journey. Were not only reshaping what servicing and lending look like todaywere creating opportunities for talented people to help drive the future of the industry.
As we continue to grow Valon is expanding its footprint across multiple states opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation collaboration and customer impact go hand in hand. Mortgage is just the beginningwere building the future of regulated finance and we want you to be part of it.
People at Valon
People are what make Valon great and investing in People drives the business this role youll be the pivotal welcoming force ensuring our rapidly expanding team thrives in a positive supportive and well-organized workplace.
About the Role
The Workplace Experience Coordinator I is an on-site coordinator supporting our mortgage lending operation. Youll assist with the day-to-day office experience helping ensure the workspace is organized well-stocked and welcoming for employees and visitors.
This role focuses on execution and support working closely with Workplace Experience and local leadership to help coordinate onboarding employee events office logistics and basic vendor coordination. Youll play an important role in supporting employee satisfaction and fostering a positive office environment while gaining exposure to workplace operations in a fast-growing fintech company.
Responsibilities
Support employee experience initiatives including office events weekly meals and team gatherings
Assist with onboarding logistics for new hires to ensure a smooth and welcoming first day experience
Provide administrative and logistical support for mortgage lending file operations including managing incoming and outgoing shipments (e.g. FedEx) document handling and coordination to ensure timely and accurate file movement
Help maintain a clean stocked and organized office including kitchen supplies and shared spaces
Submit requests and coordinate with vendors and building management as directed
Provide administrative and logistical support for team travel meetings and on-site activities
Assist with planning and execution of company-wide off-sites and local team events
Serve as a friendly helpful point-of-contact for employees in the office
Perform general office support tasks and other duties as assigned
Ideal Background
12 years of experience in an office support administrative hospitality or customer service role
Interest in workplace experience office operations or people-focused roles
Comfortable following established processes while learning new systems and tools
Ability to prioritize tasks and stay organized in a dynamic environment
Minimum Qualifications
High school diploma or GED required
Strong communication skills both verbal and written
Basic proficiency with Google Workspace (Gmail Calendar Docs)
Positive service-oriented attitude with a willingness to learn
Strong attention to detail and organizational skills
Benefits
Compensation: Competitive salary and 401(k) plan
Health & well-being: Comprehensive medical dental and vision benefits
Food & meals: In-office snacks and drinks plus Bagel Fridays
Commuter benefits: Pre-tax deductions for public transportation rideshare services and parking expenses
Grow together: Company-wide orientation learning and development opportunities and regular review cycles with 360-degree feedback
Generous time off: 17 days of paid time off sick days and 11 company holidays
Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents
Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
