Member Service Representative 2 MSC Development

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia offering a comprehensive range of financial services to communities including Cranbrook Castlegar Fernie Elkford Sparwood the Slocan Valley and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution but a vital part of the local fabric.

In the spirit of reconciliation StellerVista Credit Union would like to respectfully acknowledge the land on which we serve ourmembership and meet is within ÊamakÊis Ktunaxa the traditional and unceded homelands of the Ktunaxa Nation as well as the traditional and unceded homelands of the Syilx Sinixt and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service this could be just what youre looking for. We are currently recruiting for the position of Member Service Representative 2 within our Development Program at the Member Solutions Centre.

Position Overview

We are hiring for our Member Solutions Centre which provides excellent member service primarily over the phone or through our virtual platforms.

In this role you will help members with their savings (in regular and registered accounts) their accounts (ensuring they are in the best account for them) and assisting with quick requests through our remote or virtual channels. Plus you will prepare and complete required documentation quickly and accurately resulting in an easy stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

This position is a bargaining unit position

Schedule Description

Permanent Part -Time (22.5 hours per week)

Monday: 9:45am 6:15pm

Friday: 9:15am 5:30pm

Saturday: 9:15am 5:30pm

Wage scale: $25.88/hr - $29.57/hr.

Note: These hours may be altered or increased due to operational requirements.

**Successful Candidate should be available for vacation and sick days coverage

Education and Experience

This is a Development Program meaning we will train you step by step.

Do you have a secondary school diploma plus a minimum of approximately 2 years related sales and service experience from a financial Institution in a Member Service Representative Role

OR

Candidates with an equivalent combination of education and experience will also be considered.

We Value:

• Accountability - to our members the StellerVista team and our communities
• Responsiveness to listen and care so to provide exceptional service and advice.
• Ability to build trust with members and others in the StellerVista team
• Foster belonging - our credit union promotes diversity equity and inclusion with our members within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy keyboarding email programs Word and Excel

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way Trust Belonging Expertise Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia Canada offers a breathtaking blend of natural beauty outdoor recreation and a welcoming community that makes it an appealing destination for addition to its awe-inspiring landscapes the Kootenays boast stunning mountain vistas crystal-clear lakes and lush forests providing residents with an unparalleled connection to nature. Whether its skiing in the winter hiking in the summer or enjoying the serene surroundings year-round the region offers endless options of outdoor activities for nature enthusiasts.

The regions rich cultural diversity artistic expression and locally sourced culinary scene add to the charm of the Kootenays creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors a sense of community or a thriving cultural scene the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location Member Solutions Centre - Cranbrook B.C.

Closing date open until filled.

How to Apply

If this sounds like a position for you APPLY NOW and should you have a problem in uploading your resume please email us at

Check out StellerVistas career opportunities here: Careers StellerVista Credit Union

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Were proud of our team. They make us who we are.

Required Experience:

Unclear Seniority