Services de soutien technologique sur place On-Site Technology Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
On-Site Technology Support Associate
As a member of the Unified Support Services technical support team you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.
Cette offre demploi est liée à un poste vacant existant au sein de notre organisation.
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site at a client engagement or off-site
- Troubleshooting and Problem solving: PC MAC application and network connectivity issues etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook Teams OneDrive Office365
- Asset management: shipping receiving tracking and managing hardware assets from acquisition through disposal process
- Conference room support may include Microsoft Surface Hubs Crestron Condeco Microsoft Teams Rooms AV equipment (speakers cameras and monitors/kiosks)
- Printer support (installation configuration relocation and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations client engagement sites or off-site events
- Provide remote hands support while guided by our network operations team (checking ports tracing cables rebooting hardware upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent bilingual (French/English) communication skills
- Great team mentality
- Self-motivated organized detail oriented ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
- 2 years of on-site technical support experience or degree in related discipline
Fortune Best Workplaces for Women
Americas Greatest Workplaces for Diversity 2023 by Newsweek
What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence Apply today.
Linclusivité est au cœur de qui nous sommes et de la façon dont nous travaillons. Nous avons pris lengagement de favoriser un environnement au sein duquel les différences sont appréciées les directives et les pratiques sont équitables et où nos gens éprouvent un sentiment dappartenance. Nous saluons la diversité et nous nous engageons à combattre le racisme systémique à promouvoir léquité entre les genres et la représentation des femmes à des postes de haute direction à appuyer les membres de la communauté2SLGBTQIA à promouvoir nos initiatives en matière de neuroinclusion et daccessibilité et nous sommes déterminés à donner la parole aux Autochtones (Premières Nations Inuits et Métis) à léchelle nationale dans la poursuite de nos efforts de réconciliation. La diversité de nos expériences de nos habiletés de nos parcours et des perspectives de nos gens les rend uniques et nous aide à évoluer. Parce que nous croyons que cest en ayant la liberté dêtre fidèles à eux-mêmes au travail que nos gens donneront le meilleur deux-mêmes et contribueront à bâtir un monde meilleur.
Apprenez-en davantage sur notre engagement en matière dinclusivité en cliquant ici: help create the best experience during the recruitment process please describe any disability-related adjustments or accommodations you may need.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Chez EY nous utilisons des outils dintelligence artificielle (IA) dans le cadre de notre processus de recrutement afin daméliorer lefficacité et lexpérience dembauche des candidats. Bien que nous utilisions lIA le jugement et la prise de décisions par des humains demeurent des éléments essentiels de lexpérience dembauche que nous offrons aux candidats. Nous nous engageons à utiliser lIA de façon responsable et nos pratiques sont constamment revues et améliorées afin de nous assurer quelles sont conformes aux principes éthiques et aux exigences réglementaires les plus élevés.
À toutes les agences de recrutement: EY naccepte pas les curriculum vitæ spontanés envoyés par les agences de recrutement. Les curriculum vitæ soumis en labsence dentente préalable ou demande de la part de notre équipe de recrutement ne seront pas pris en compte. EY nest pas responsable des frais engendrés par lenvoi de curriculum vitæ spontanés
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.
