Senior Pathway Worker

Your future workplace:

Sacred Heart Mission is a vibrant community of people committed to ending homelessness deep disadvantage and social exclusion. Our shared purpose and values guide everything we do. We celebrate individuality and create a workplace where everyone is supported to bring their whole authentic selves to work.

In this role you will be based at the heart of our services connecting with people who visit our Meals Program and Engagement Hub. Your day will involve offering assessments providing advocacy and crisis support making referrals and sharing genuine human conversations with those who walk through our door

Click here to download a copy of the Position Description

Your daytoday

• Lead daily hub operations ensuring a safe welcoming environment and highquality participant support.
• Supervise and mentor Pathways Workers contractors and students providing guidance incident support and weekend leadership.
• Oversee participant engagement: daily followups accurate recordkeeping brief case coordination and smooth referral pathways.
• Manage key operational tasks including reporting rostering payroll support and compliance with safety privacy and data requirements.
• Participate in the oncall roster team meetings service planning and continuous quality improvement activities.
• Engage in regular supervision training and professional development while contributing to a collaborative supportive workplace culture.

We are looking for someone

• With a minimum: diploma or degree qualifications relevant to the delivery of community services.
• With experience working in homelessness mental health and/or community settings.
• With excellent communication skills who collaborates well as part of a team.
• Committed to working within a person-centered Trauma informed strengths-based care and culturally responsive practice.
• Able to demonstrate de-escalation and effective response tactics towards challenging behaviour and crisis situations.

What you will bring:

• A relevant qualification in community services (well also consider Diplomaqualified candidates with exceptional experience).
• Confident proven leadership - you know how to guide support and energise a team.
• A track record of delivering strong service outcomes and meeting targets.
• Solid experience in case management and service coordination ideally across homelessness mental health dual diagnosis or alcohol and other drugs.
• Skill in helping participants navigate complex service systems and access the support they need.
• The ability to stay calm think clearly and respond safely when highrisk or crisis situations arise.
• Clear compassionate communication both written and verbal.
• An understanding of traumainformed practice and how to apply it daytoday.
• A collaborative spirit balanced with sound judgement and initiative when working independently.
• A genuine connection to the values and mission of Sacred Heart Mission.

You can look forward to

• Pay classification Social and Community Services Employee ($45.00 - $52.00 per hour dependent on experience and qualification).
• Salary packaging expenses like your rent holiday accommodation and dining out: up to $15990 pre-tax.
• Generous leave entitlements such as 17.5% leave loading Christmas/ New Years 3 days ex gratia leave wellbeing leave and gender affirmation leave.
• Access to in-house training and career development opportunities.
• A supportive work environment: regular line manager direct supervisionclinicalgroup reflective practice Psychological First Aid EAP Community of Practice spaces.
• Access to the Portable Long Service Benefits Scheme.

Come and work with us!

To join our team simply scroll down to apply with attached resume which outlines your experience and interest in the role.

For further information about the role contact Rowena Mathers @ or (61) during business hours (MondayFriday 8:30am 3.30).

Closing date for applications: 5pm Sunday 15 February 2026*

*Shortlisting for this position will commence immediately and the position may close earlier than stated if we have found suitable candidates.

SHMis committed to equal employment opportunities for all peopleregardless of age gender cultural background disability or sexual orientation. We recognise the strength and value in diversity and actively foster an inclusive workplace.

All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.