Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

MAJOR DUTIES & RESPONSIBILITIES:

• Provide courteous and helpful service to customers in person and over the phone. Responsible for maintaining an awareness of current airport-related news and information such as parking and ground transportation products tenant names and security regulations in order to provide accurate information to the traveling public. Responsible for providing paging services for airport partners and the general public.
• Issuance of Visitor Passes in accordance with established procedures.
• Maintain and monitor the Parking Validation register.
• Respond to various informational inquiries from customers and airport stakeholders such as flight arrival and departure information as available.
• Assist with crowd control and passenger movement throughout the Terminal.
• Collect and processes left-behind items from various areas around the Airport to include but not limited to: Ground Transportation TSA Checkpoints various areas of the Terminal International Arrivals and CLT offices/departments.
• Record keeping of articles that are lost found and claimed.
• Inspects left-behind articles to investigate potential owner of property.
• Create and monitor lost/found claims.
• Perform follow-up of items and inquiries by way of in-person written phone and/or email communication(s).
• Prepares and documents articles claimed to be shipped.
• Prepares and records monthly donations of lost items.
• Respond to and participates in airport emergencies and irregular operations in compliance with standard operating procedures the Airport Emergency Plan and other established plans.
• Assist other Airport Operations Sections to ensure continuity of operations.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

Associates degree plus one year of experience or graduation from high school/GED plus three years of experience required preferably in the area of customer service and/or inventory management.

PREFERRED QUALIFICATIONS:

Experience with detailed recordkeeping preferred.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of and proficiency in computer programs including Microsoft Windows Microsoft Office internet research and database entry and tracking.
• Skills to communicate effectively orally and in writing.
• Skills to efficiently manage multiple priorities and tasks.
• Effective organizational and detail-oriented skills.
• Read comprehend and communicated information to others from visual display screens.
• Ability to provide first-rate customer service and represent the Airport in a positive manner.
• Ability to prepare and effectively maintain logs and database with accuracy.
• Ability to work independently with minimal supervision and as part of a team.

GENERAL INFORMATION:

• Must be able to work assigned shifts including nights weekend holidays special events or urgent/emergency situations. Subject to emergency call back to work.
• This position is deemed essential (on-site mission critical) and is not eligible for teleworking.
• Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

ADA and Other Requirements

Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
• Adequate vision hearing and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
• Comprehensive of written information in work related documents
• Ability to hear understand and distinguish speech

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to

modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.

To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.