Associate Chief of Staff
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Job Location:
Atlanta, GA - USA
Monthly Salary:
$ 150000 - 165000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement intelligent health experiences for their patients members and teams through integrated technology AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy while simultaneously reducing system friction and fragmentation powering engagement and orchestrating the enterprise. Pager Health partners with leading payers providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that its too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified more meaningful healthcare experience for all one that were determined to enable.
About Us:
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement intelligent health experiences for their patients members and teams through integrated technologyAIand concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy while simultaneously reducing system friction and fragmentation powering engagement and orchestrating the enterprise. Pager Health partners with leading payers providers and employersrepresentingmore than28 million individualsacross the United States and Latin America.
We believe that healthcare should work for everyone. We believe thatitstoo important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified more meaningful healthcare experience for all one thatweredeterminedto enable.
Role Overview:
The Associate Chief of Staff is a highly adaptable execution-oriented partner who supports senior leadership by translating strategy into action. This role sits at the intersection of big-picture thinking and day-to-day problem solving. The ideal candidate is comfortable operating in ambiguity can flex quickly as priorities shift and is equallyeffectiveinrolling up their sleeves to help teams work through challenges in real time.
Reporting to the COO this individual will help streamline processes across the organization support cross-functional execution and ensure that important initiatives move forward even when things get messy. While this is not a formal project management role the Associate Chief of Staff will regularly perform project management activities such as breaking complex work into smaller parts coordinating across teams tracking progress and helping unblock execution. The role will also include select executive assistant responsibilities to support leadership effectiveness.
RESPONSIBILITIES:
Strategic Support & Alignment:
Partner closely with senior leaders to support organizational priorities strategic initiatives and operational execution. Help translate high-level goals into clear plans actions and outcomes that teams can execute against.
Process Improvement & Streamlining:
Identify opportunities to improve simplify and standardize processes across the organization. Work with cross-functional partners to design practical solutions that reduce friction increase clarity and improve efficiency.
Execution & Delivery Support:
Support the execution of cross-functional initiatives by breaking work into manageable components aligning owners and driving follow-through. Sit alongside teams when initiatives stall or encounter challenges helping diagnose issuesfacilitateproblem-solving and get work back on track.
Cross-functional Collaboration:
Act as a connective tissue across teams including Product Engineering Client Success Operations Finance and People. Build trust-based relationships and influence without authority to move work forward.
Project Management Activities:
Support planning coordination and delivery of initiatives bymaintainingtimelines tracking dependencies preparing materials and following up on action items. Adapt plans as priorities shift andnew informationemerges.
Executive Support:
Provide select executive assistant support including calendar management meeting preparation agenda development note-taking and follow-up. Ensure leaders are well-prepared organized and focused on the highest-impact work.
Problem Solving & Decision Support:
Conduct research synthesize information and develop clear recommendations to support leadership decision-making. Quickly absorb context and provide structured thinking on complex or ambiguous topics.
Communication & Documentation:
Prepare clear concise written and verbal communications including meeting summaries presentations and internal updates. Ensure alignment clarity and accountability across stakeholders.
Continuous Improvement:
Operate with a mindset of learning and is working what is not and propose improvements to how the organization plans communicates and executes.
Innovation & Measurement:Stay current on data analytics and reporting trends within healthcare and technology. Introducenew approachesto measurement visualization and storytelling that elevate how Pager Health understands and communicates its impact.
IDEAL CANDIDATE:
- 2 to 5 years of experience in roles involving strategy operations consulting project coordination or executive support.
- Bachelors degreerequiredin business healthcare administration public policy economics orrelatedfield.A mastersdegree such as an MBA MHA MPH or similar is a plus.
- High technical acumen to include expert level ExcelandPresentationskills.
- Demonstrated ability to balance strategic thinking with hands-on execution.
- Strong organizational and prioritization skills with the ability to manage multiple workstreams simultaneously.
- Comfortoperatingin fast-paced changing environments with shifting priorities.
- Strong problem-solving skills and the ability to break complex work into actionable steps.
- Excellent interpersonal skills with the ability to build trust and collaborate across functions.
- Clearconcisewrittenand verbal communication skills.
- High degree of discretion judgment and professionalism.
- Willingness and ability to perform executive assistant duties as part of a broader role.
- Experience in healthcare digital health SaaS or high-growth environments is a plus but notrequired.
For Colorado Nevada New York and Washington DC-based employment: In accordance with the Pay Transparency laws the salary range for this position is $150000 to $165000. The compensation package includes medical dental vision financial generous PTO stipends for professional development and wellness benefits. Final compensation for this role will be determined by various factors such as a candidates relevant work experience skills certifications and geographic location. The range listed only applies to Colorado Nevada New York and Washington DC.
At Pager Health you will work alongside passionate talented and mission-driven professionals people who are building scalable platforms solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job stretch yourskillsand drive the companys future. You will be part of a remote-firstdynamic andtight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly you will be an industry innovator who is making a positive impact on peoples lives.
At Pager Health we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format please do not respond and report it to
Pager Health is committed to protecting the privacy and security of your personal information
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
Pager Health℠ is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services.
