Senior Support Engineer

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.

Simply put theres no better place to accelerate your career. Come join us!

The Role

As a Senior Support Engineer at Overjet you will provide support to our dental practice customers by handling inquiries troubleshooting issues and advising on best practices to make our software the most impactful it can be for their addition you will assist with customer requests presented by our Implementation Integrations and Customer Success Management teams. We are ideally looking for candidates based in Salt Lake City but are open to strong contenders on a remote basis!

Please note that the first step in this interview process will be an AI interview.

Responsibilities

• Demonstrate a proactive responsive and solution-based approach to enhance customer relations via support tickets calls and emails

• Responsible for interpreting and resolving user questions concerning system use and user behavior within clinics

• Exercise independent judgment to determine the root cause of the issue and find a resolution

• Manage resolution process including escalations of possible bugs to Practice Engineering Team

• Resolution of various issues that are deemed not necessary for escalation to the Practice Engineering Team

• Assist Practice Customer Success teams in completing customer tasks such as system configurations and user management

• Identify and implement opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery

Qualifications

• BS/BA in Computer Science or a related field

• 3 years of experience in a customer-facing technical position is required (ideally for a SaaS company)

• You have a passion for providing excellent customer service. Delighting customers comes naturally to you

• Strong ability to evaluate troubleshoot and follow-up on customer issues

• Strong written and verbal communication skills in English; including the ability to explain present and document complex technical processes and issues

• Strong understanding of Google applications query tools and database systems

• Familiarity with Python Cloud Platforms (Google Cloud Platform Azure AWS etc.) and basic networking / IT knowledge

Why Overjet

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility vibrant in-person workspaces and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical Dental and Vision coverage: 99% employee premium covered 75% dependent premium covered

• Life and ADD Insurance

• 8 weeks Paid Parental Leave

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person with the flexibility of working from anywhere.

Many of our positions are based in San Mateo New York City Boston Salt Lake City and Lahore. The Jetsetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjets Values

• Excellence: We set ambitious goals and strive for excellence.

• Velocity: We focus act with urgency and deliver results.

• Ownership: We take ownership dive deep and solve problems.

• Win-win: We play to win setting ourselves and our customers up for success.

• Growth: We stay curious seek feedback and continuously learn and grow.

Company Recognition

• Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US #1 in NYC #1 in San Francisco and #2 in Boston

• Named one of the TIME Best Inventions of 2024

• Recognized inNewsweeksMost Loved Workplaces in America 2024

• Won the Dental Health category at theDigital Health Awards 2024 and2024 Best Places to Work by Built In

• Recognized as one of theTop Startups of 2023 by LinkedIn

• Named one of the2023 Worlds Most Innovative Companies byFast Company

• Included on the definitive2022 Forbes AI 50

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Required Experience:

Senior IC