Customer Service Representative Full Time Days, Monday-Sunday 0700-1800 (37.5 Hours)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Opportunity Your Team
- The Customer Service representative supports our Customer Care Team in Knowsley please view our video to find out more about what its like to work in our Contact Centre at QVC.
- Joining the QVC UK team means a strong work-life balance and benefits like home office options30 daysof annual leave QVC bike leasing comprehensive health program free parking and a subsidised cafeteria. Best of allyoulljoin a global dynamic company where collaboration and support help you make a real impact.
- Hourly Pay
13.81 per hour
Where Youll Work
Work from home approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type
- Permanent
- Full-time
Work hours
- On Call Days Monday - Sunday: 07:00-18:00 with 2 weeks notice of shift.
What Youll Do
- In addition to being the welcoming friendly voice of QVC you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls resolving customers often complex enquiries whilst driving brand advocacy.
- Whilst working as part of a team to ensure our overall success you will also work towards achievable individual performance targets.
- To set you up to be successful and ensure you are ready to be great in your role you will be provided with a supportive and seamless onboarding experience which will include four weeks of training.
What Youll Bring
- The desire to deliver a first-class customer service experience.
- Have experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
#INDOPS
Disability Confident Scheme
QVC UK is a Disability Confident Leader level 3 accredited employer and operates a Disability Confident Scheme (DCS). For any UK based roles if youd like to be considered under this scheme please indicate this on the application form.
Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
