Clinical Applications Specialist
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Job Location:
Pasig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Clinical Application Specialist (CAS) plays a pivotal role in bridging customer needs with diagnostic product excellence. You will support implementation optimize workflows deliver training and ensure sustained success across laboratory and clinical environments.
This role requires the ability to work outside standard office hours when needed. The successful candidate must have the physical ability to operate and troubleshoot lab equipment conduct onsite training and willingness to travel extensivelyup to 80% domestic and (occasionally) international.
Key Responsibilities:
- Design and execute implementation plans for In Vitro diagnostics (IVD) systems in client labs covering workflow sample accessioning Quality Control (QC) Laboratory Information Systems (LIS) integration and result reporting.
- Deliver hands-on training product demonstrations and post-sales support to customers and internal stakeholders (sales channel partners).
- Troubleshoot technical and operational issues escalate appropriately and manage customer complaints through resolution.
- Participate in on-call support to maintain 24/7 diagnostic service availability.
- Collaborate cross-functionally with Research & Development quality and sales teams to relay client feedback support product enhancements and promote value-added services.
- Maintain comprehensive documentation of installations customer interactions troubleshooting steps and system configurations.
- Ensure compliance with regulatory standards (Clinical Laboratory Improvement Amendments (CLIA) Health Insurance Portability and Accountability Act (HIPAA) quality procedures) during installations training and support activities.
- Handling on-site product activities and managing Active case finding activities
- Improves machine productivity by recommending and training for new tests
QUALIFICATIONS:
- Bachelors degree in Biological Science Medical Laboratory Technology or related field (MT ASCP or MLS considered a plus).
- 2 to 5 years experience in clinical diagnostics clinical microbiology molecular biology or IVD product application in laboratory settings.
- Proven track record of installing validating training and troubleshooting IVD systems in clinical labs.
- Previous experience in managing complaint-handling processes and quality systems a plus.
- Previous engagement in revenue initiatives product upselling or service promotions an added advantage.
- Technical and Regulatory Proficiency Familiarity with laboratory information systems (LIS) Electronic Medical Records (EMR) integration and Enterprise Resource Planning (ERP) systems (e.g. Salesforce) preferred.
- Strong troubleshooting skills with previous experience managing equipment issues and customer escalations.
- Excellent verbal and written communication presentation and interpersonal skills to liaise with diverse stakeholders ability to manage customer conflicts maintain positive relationships and function independently in fast-paced environments high adaptability critical thinking and meticulous attention to detail as well as proficient in Microsoft Office (Word Excel PowerPoint Outlook).
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Getz Healthcare is proud to be recognized as the leading distributor of medical equipment, medical devices and consumables, in Asia Pacific. We are an ISO 9001:2015 certified company.
