Junior Customer Care Agent

Were looking for a motivated person to join our Customer Care team as a Junior Customer Care Agent.
In this role youll help our customers by supporting order processing communicating with our B2B partners and providing basic technical support. Youll work closely with the team learn on the job and gain hands-on experience in customer service and operations.

What will you do:

• Support the order process for B2B customers making sure everything is correct and on time.
• Enter and manage orders in ERP/CRM systems (well teach you how).
• Communicate with internal teams to help ensure smooth logistics and deliveries.
• Help solve logistics issues together with partners and sales teams.
• Provide product information and recommendations to our partners.
• Support improvements in service processes related to orders logistics and invoicing.
• Offer basic technical support for our products (with training provided).
• Share logistics sales and product information with the local team.
• Handle customer complaints and help find the best solutions.
• Take part in training and learning opportunities to grow your skills.
• Work closely with your team and managers to achieve shared goals and KPIs.
• Previous experience in a technical customer service or customer care role is preferred.

Qualifications :

What were looking for:

• Good organizational skills and attention to detail.
• Interest in technical topics and willingness to learn new tools and systems.
• Good communication skills in Latvian and English (B2 level); Russian is a plus.
• A problem-solving mindset and a customer-focused attitude.
• Ability to manage multiple tasks and set priorities in a dynamic environment.
• Basic experience with CRM/ERP systems (e.g. Salesforce SAP) is a plus but not required - raining will be provided.
• Basic understanding of technical support or a willingness to learn.
• A Bachelors degree or relevant experience is preferred.

Additional Information :

Why Join SOMFY

At SOMFY we believe in creating value that goes beyond business. We invest in people innovation and sustainability - helping build smarter healthier and more energy - efficient buildings for everyone. When you join us youll:

• Be part of a purpose - driven company with a long - term vision.
• Work in an international collaborative and forward - thinking environment.
• Contribute to meaningful projects that make a real difference in peoples lives and the planets future.

What we offer:

• The employment contract will be for a fixed term of 12 months with the possibility of extension based on performance and business needs.
• Competitive salary adjusted to your experience plus a performance-based bonus.
• Attractive benefits package.
• Health insurance after the probation period.
• An international work environment with a friendly and supportive atmosphere.
• Ongoing professional support and sharing of best practices.
• Opportunities for continuous learning career development and personal growth.
• Participation in exciting and innovative projects that make a real impact.
• Fun and engaging team-building activities.

The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.

Remote Work :

No

Employment Type :

Full-time