Supervisor, Customer Service – Contract Administration
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
POSITION OVERVIEW:
A position has arisen for a Team Leader in our Customer Service Department based at our Shared Service Centre in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-moving customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty maximizing business performance and aligning to the overall businessobjectivesto enable growth.
MAJOR AREAS OF RESPONSIBILITY:
Responsible for the success ofthedaily operations of the team.
Communicate cross-functionally aswith Finance Logistics Warehouse Technical Service Regulatory Legal Sales Marketing and Quality Systems.
Ensure that the Key Performance Metrics for Customer Services are met.
Support key Customer Care strategies to drive customer loyalty & resulting CAS score.
Support Sales to enhance the customer experience by providingappropriate guidance
Manage escalations on all levels of theorganization..
Participate in key projects to support local/corporate initiatives.
Identifykey improvement opportunities -e.g.system enhancements processes tools.
Utilize system knowledge to provideappropriate guidanceon transactional capability.
Oversee management of customer-related data within ERP systems.
Train and develop team members in processes / systems.
Implement andmaintainproper quality checkprocessfor CA&NCIprocesses
Coordinate process improvement projectsfor theCA&NCI processes at EMEA levelto enhance efficiency and drive productivity
Be a keyactorin reporting and operations measuring method development
Be the first back up for Sr. Manager
Supportnew leadersin their role
REQUIRED EDUCATION/EXPERIENCE:
4 yearsofrelevant customer serviceexperiencepreferably in a technical environment.
2 years of People management experience.
ABachelors or MastersDegree is.
Demonstrates deep understanding ofClientService environment and proven knowledge of dealing with internal and external customers inmatrixorganization environment.
Fluency of the English Language both written and verbal.Any other Europeanlanguage knowledge is an advantage.
Experience with ERP systems.
Advanced Microsoft Office user (Outlook Excel).
Excellent operational excellence mindset withresults-oriented approach.
Strong written and verbal communication skills.
Process improvement mindset with goodproblem solvingskills.
Be able to mentorcoachand train other team members.
Able to make decisions in the scope of his/her responsibility.
Mustpossessself-motivation enthusiasm a positiveattitudeand perform as a team player.
ThermoFisher Scientific is an EEO/Affirmative Action Employer and doesnot discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.
Required Experience:
Manager
Key Skills
- Microsoft Office
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
