Regional Expert Rocklin, CA

Why Work at SMA America

At SMA America we believe in Energy that Changes. Since 1981 weve been developing innovative solar technology that simplifies secures and enhances the performance of photovoltaic systems all while pushing the boundaries of whats possible in clean energy.

But were not just transforming power were empowering people.

Weve built a culture where bold ideas are welcomed collaboration is second nature and your career growth truly matters. With our Rocklin CA headquarters as the hub we offer a hybrid work model competitive benefits and a team-driven environment where your impact is seen and felt.

Whether youre a sales expert service pro or engineering innovator if youre ready to join a purpose-driven team committed to shaping the future of energy wed love to meet you.

POSTITION OVERVIEW

The Regional Expert is responsible for failure analysis of SMAs Large Scale & Project Solution products. Duties include root cause analyses repair recommendations generation of repair estimates complex troubleshooting training and analysis of products and applications. The Regional Expert regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability.

PRIMARY DUTIES / RESPONSIBILITIES

• Primary responsibility is data analysis determining warranty conditions and providing guidance for repair activities to SMA products such as PV plant Battery Storage systems Medium Voltage products and Power to Gas Solutions.
• Organize and direct system wide analyses when necessary to support technical escalations for SMA customers.
• Preparation of work instructions process flows and analyzing various field data.
• Coaching of Field Service Engineers during complex system troubleshooting efforts.
• Interpret advanced measurements analysis and reporting on SMAs Large Scale & Project Solution products installed in power plants.
• Develops a detailed knowledge of SMAs Large Scale & Project Solution products and associated options.
• Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale & Project Solution products.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Occasional travel for field work in collaboration with Field Service Team may be required.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• A bachelors degree in engineering is strongly preferred.
• 3 to 5 years of experience in electrical electronic medium voltage and or network communications are strongly preferred.
• Prior experience in the solar energy industry is strongly preferred.

PREFERRED QUALIFICATIONS

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Knowledge of SMAs Large Scale and Project Solution product line is strongly preferred.
• Knowledge of solar PV systems battery systems medium voltage systems system design and or inspection is required.
• Knowledge of engineering and mathematical concepts is required.
• Knowledge of power plant measurement devices and techniques is strongly preferred.
• Proficiency in the English language both written and verbal is required. Spanish and or German language skills are a plus.
• Technical troubleshooting skills and an attitude of thinking outside of the box is required.
• Proficiency with Microsoft Office Suite (Word PowerPoint and Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Strong verbal and written communication skills are required.
• Knowledge of customer service principles and practices are preferred.
• Ability to analyze and solve problems effectively.
• Ability to effectively discuss and present logistics principles to an audience.

WE OFFER

• Salary Range: $28.00 - $33.00 per hour depending on experience and qualifications
• Comprehensive benefits including health dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday Wednesday and Fridays
• Opportunities for professional development and training
• Inclusive collaborative and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants SMA may retain your application for internal records or for future recruitment purposes.

If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.

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