Senior Manager, Global ServiceNow Platform Hybrid (DallasHouston, TX)

AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform supporting HRSD CSM ITSM ITAM ITOM SPM CMBD Knowledge and Employee/Service Portals. This person will report to the enterprise technology leader with overall accountability across ServiceNow Safety and GRC systems. This role is accountable for platform governance roadmap ownership cross-functional prioritization and ensuring the delivery of high-quality solutions aligned with enterprise strategy. The Senior Manager will lead a high-performing team drive operational excellence and partner with business and technical stakeholders across a global matrixed organization.

This position offers some flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based in either Houston or Dallas TX.

Key Responsibilities:

Governance Roadmap & Strategic Execution: Own the governance process define standards and manage the ServiceNow roadmap to align initiatives with enterprise strategy. Partner with stakeholders to prioritize and execute projects ensuring operational excellence and adoption.

Global ServiceNow Leadership: Lead and manage a team supporting all ServiceNow modules. Provide oversight for operational support platform enhancements and delivery of strategic initiatives.

Strategic Partnership & Influence: Partner with application business owners and stakeholders across HR Finance IT and Operations to align platform strategy with business objectives recommend improvements and ensure enterprise adoption.

Program & Project Management: Lead global ServiceNow projects enhancements and integrations. Manage dependencies risks timelines and resources to ensure successful delivery.

AI & Automation Initiatives: Drive process automation and AI-enabled initiatives leveraging ServiceNow capabilities to improve efficiency user experience and enterprise outcomes.

Metrics & Reporting: Define and monitor SLAs KPIs and platform performance metrics. Provide insights and executive-level reporting to drive informed decision-making.

Operational Excellence & Process Improvement:  Drive continuous improvement monitor performance metrics and ensure platform stability and efficiency. Establish best practices for development testing deployment and service management.

Team Development & Leadership: Manage and develop a high-performing team setting clear objectives fostering accountability and mentoring staff to build capabilities and scale platform impact globally.

Qualifications :

Minimum Requirements:

• BA/BS plus at least 10 years of relevant experience including managing ServiceNow platforms in a complex global enterprise environment or demonstrated equivalency of experience and/or education
• At least 2 years of leadership experience
• Proven experience leading cross-functional teams and managing large-scale projects and platform operations.
• Strong knowledge of ServiceNow (eg; ITSM HRSD CSM ITOM ITAM SPM CMDB Knowledge Management and ServiceNow Employee Center)
• Experience with AI automation and workflow optimization initiatives.
• Excellent communication and collaboration skills with the ability to influence business and IT leaders.
• Demonstrated ability to drive operational excellence and adoption across enterprise platforms.
• Due to the nature of this position US Citizenship is required.

Preferred Qualifications:

• Prior experience with Workday a plus
• Experience with multiple ServiceNow modules strongly preferred.
• Prior experience with Software Development a plus
• Relevant ServiceNow certifications
• Experience with similarly large complex matrixed and global organizations

Additional Information :

• Relocation assistance is not available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time