Engagement Manager (all genders)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Customer Relationship Management
- Serve as the main contact for assigned customers ensuring continuous and proactive communication.
- Build and maintain strong long-term customer relationships based on trust and mutual success.
- Identify customer needs goals and pain points and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
- Explore and support customer-driven ideas helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders including CXOs and senior executives and internal technical or delivery teams.
Project and Delivery Support
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress handle escalations and ensure timely communication with all parties.
- Track performance metrics report progress and identify improvement areas.
Strategic Account Development
- Identify opportunities for upselling cross-selling or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.
- Act as the face of Nagarro for existing customers and new prospects conversations with deep domain and organization understanding.
Qualifications :
- Bachelors degree in Business IT Engineering or a related field; Masters degree is a plus.
- 5 years of experience in customer engagement account management or project management in complex environments.
- Experience in the banking or financial services industry is a strong plus.
- Excellent communication interpersonal and negotiation skills with the ability to engage effectively at all levels including CXO.
- Strong organizational and time management skills with the ability to manage multiple priorities in parallel.
- Proven experience working with large offshore and distributed delivery teams is required.
- Fluent German is a plus; strong English language skills are required.
Additional Information :
Why working for us is great:
- Flexible Working Time - Always adapting to your current needs
- Flexible Working Place - In our Vienna office or at your Homeoffice anywhere in Austria
- Corporate Health - Because we care for you
- Social Events - We get together and have fun
- Unique Corporate Culture - In our hearts not just talk
- The latest Technology - For the brightest minds
- Development Initiatives - Life long learning is not a cliché
- Modern Office - Where everyone feels welcome
Not enough Click here for more information.
Gross monthly salary depending on qualifications experience and salary model starting with 4.500
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
