Key Accountabilities/Job Responsibilities:
- Should have managed the team of 10 team members
- Customer management
- Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing Cash Application Collection Credit Management and Dispute Management Reporting)
- Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
- Ensure compliance to all SLA and KPI targets
- Conducting review meetings with Team and external stakeholders
- Ensure compliance to quality and audit requirements
- Manage resource requirements
- Identify process gaps and improvement opportunities
- Handle internal reporting adherence to SLAs
- Handle quality control and audits
- Handle all administrative challenges
- Manage escalations
- Prepare dashboards for performance metrics service levels
- Exceed daily / weekly / monthly targets on Teams TAT and Accuracy
- Support team with AR domain knowledge as and when required
- Track exceptions and forward to relevant stakeholders for resolution
- Review queries and resolve from system
- Identify process gaps
- Engage in Lean Six Sigma projects to enhance process performance
- Drive transformation for process improvement. Simplification automation.
- Participate in all strategic decision with the customer
- Prior experience in service/ BPO industry
Work Experience (Mention No. of years):
- The candidate should have 5-8 Years of Work Experience in F&A in the area of Accounts Receivable.
Knowledge/Qualifications/ Competency:
- Commerce Graduate/Postgraduate
- Good Communication Skills
- Expert in MS Excel
Capabilities:
- Domain expertise
- Team Leading
- Good communications skills
- Multi-tasking skills
- Detail and Analytical
- Ability to work efficiently in a fast-paced environment.
- Flexibility to work in different shifts
Job Location- Pune (Viman Nagar)
Qualifications :
Bachelors
Remote Work :
No
Employment Type :
Full-time
Key Accountabilities/Job Responsibilities:Should have managed the team of 10 team membersCustomer managementStrong understanding of end to end cycle of Accounts Receivable (Invoice Billing Cash Application Collection Credit Management and Dispute Management Reporting)Ensure all teams deliverables ar...
Key Accountabilities/Job Responsibilities:
- Should have managed the team of 10 team members
- Customer management
- Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing Cash Application Collection Credit Management and Dispute Management Reporting)
- Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
- Ensure compliance to all SLA and KPI targets
- Conducting review meetings with Team and external stakeholders
- Ensure compliance to quality and audit requirements
- Manage resource requirements
- Identify process gaps and improvement opportunities
- Handle internal reporting adherence to SLAs
- Handle quality control and audits
- Handle all administrative challenges
- Manage escalations
- Prepare dashboards for performance metrics service levels
- Exceed daily / weekly / monthly targets on Teams TAT and Accuracy
- Support team with AR domain knowledge as and when required
- Track exceptions and forward to relevant stakeholders for resolution
- Review queries and resolve from system
- Identify process gaps
- Engage in Lean Six Sigma projects to enhance process performance
- Drive transformation for process improvement. Simplification automation.
- Participate in all strategic decision with the customer
- Prior experience in service/ BPO industry
Work Experience (Mention No. of years):
- The candidate should have 5-8 Years of Work Experience in F&A in the area of Accounts Receivable.
Knowledge/Qualifications/ Competency:
- Commerce Graduate/Postgraduate
- Good Communication Skills
- Expert in MS Excel
Capabilities:
- Domain expertise
- Team Leading
- Good communications skills
- Multi-tasking skills
- Detail and Analytical
- Ability to work efficiently in a fast-paced environment.
- Flexibility to work in different shifts
Job Location- Pune (Viman Nagar)
Qualifications :
Bachelors
Remote Work :
No
Employment Type :
Full-time
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