Card Disputes Function Manager
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Card Disputes Function Manager to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wises mission help save millions more people money and work in a disruptive fast-growing and fun environment.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking and they can spend every day using our Wise debit card.
The Spend OPS team is part of Spend squad whose mission is: reliable convenient & eventually free to spend anywhere in the world;
By now we have a well organised operational team who work very closely with our dedicated engineering and product teams across offices in three continents. We partner with the card schemes and other relevant product engineering and operational teams in Wise to get things done.
As a Card Disputes Function Manager you get to empower your own teams support the team leads in the domain drive large-scale initiatives and help us solve problems that have a long-lasting impact.
Heres how youll be contributing to Card Disputes team:
- Contribute to definition scoping and execution of long term plans and objectives in the Card Disputes domain (both Card Fraud & Non-Fraud) in coordination with the relevant Product teams and other relevant internal or external and products;
- Support the growth of the domain with strong expertise and ability to influence all the relevant stakeholders;
- Ensure planning of team capabilities skills and capacity development including key areas (like processes quality assurance regulatory compliance workforce management) ownership;
- Support risk aware culture within the Card Disputes operations guaranteeing secure and compliant general operational processes as well as relevant teams alignment;
- Work closely with the other functions in the domain and other relevant teams to bring larger-scale impact and align with them on overall vision;
- Continually measure monitor and improve overall performance of the operations teams (KPIs) and giving regular feedback to teams/team leads and provide visibility on company level;
- Ensure that teams reporting responsibilities quality procedures and other service level agreements are upheld;
- Lead significant cross-team projects requiring material decisions and content contribution as well as project management;
- Manage the teams operations and processes participate in budget management;
- Develop the team leads support them in building strong teams; develop leadership and independence within team leads and sub-teams.
Qualifications :
A bit about you:
- You have several years of experience within the card issuance/card disputes domain;
- You have experience leading operational teams preferably in the payments industry;
- You have a track-record of building teams and developing people;
- You have experience working with different functions in an organisation (engineering analytics product teams);
- You have good analytical skills including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance;
- You like to drive collaboration and support people around you with the ability to emphasise peoples strengths for a high outcome.
Salary range for this role is 4025 - 4510 EUR per month RSUs
If youre interested in the position please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come. Application deadline is the 1st of February EOD 2026.
In your cover letter please address the following question:
- Why do you believe you are the right fit for this role and what attracts you to this opportunity
Feel free to contact Madli Keerd for more details.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
