[QMM] Customer Quality Engineer (Chinese language)

Hanoi - Vietnam

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are looking for a Customer Quality Engineer (CQE) to act as the quality interface between customers in Vietnam and their contract manufacturer (CM) sites. This role requires strong problem-solving customer communication and the ability to work independently while collaborating with cross-functional teams.

Key Responsibilities

Serve as the quality window toward Vietnam customers and their CM sites.
Collect failed parts summarize failure information and manage FAR (Failure Analysis Report) data.
Monitor and report quality performance metrics (e.g. PPM) identify trends and drive improvement actions.
Coordinate Failure Analysis (FA) with internal teams/labs and ensure timely closure.
Lead/drive 8D problem-solving process and prepare 8D reports for customers/CMs.
Communicate FA results clearly explain root cause and corrective/preventive actions to customers.
Provide on-site support at customer/CM locations when needed.
Build and maintain strong relationships with customers CMs and internal stakeholders.

Qualifications :

Must have

Education: B.E. in Electronics/Electrical/Mechatronics/Physics/Chemistry/Materials or equivalent.
Experience: At least 4 years of experience working directly with customers in quality/customer-facing functions (CQE Quality Engineer Customer Support Quality Supplier/Manufacturing Quality with customer interface etc.).
Solid knowledge/experience in:
- 8D methodology
- Failure analysis coordination and structured problem-solving
- Semiconductor/MEMS sensor basic understanding (hands-on exposure is a plus)
Language:
- Mandarin: Business level able to join interviews/discussions in Chinese; HSK4 or above required.
- English: Good working proficiency (business communication).
- Vietnamese: Nice to have.
Strong communication stakeholder management and customer handling skills.
High self-motivation systematic thinking teamwork mindset and independent working capability.
Willingness to travel frequently within Vietnam; international travel may be required.

Nice to have

Experience with MEMS sensors or semiconductor products/production environment.
Background in customer complaint handling escalation management or cross-site quality coordination (CMs).

Additional Information :

Why BOSCH

Because we do not just follow trends we create them. Together we turn ideas into reality working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job So do we. At Bosch you will discover more than just work.

Benefits and Career Opportunities

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Join in a dynamic and fast-growing global company (English-speaking environment) with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
Onsite opportunities: short-term and long-term assignments in worldwide offices
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
13th-month salary bonus attractive performance bonus (youll love it!) annual performance appraisal
100% offered salary and mandatory social insurances in 2-month probation
15 days of annual leave 1-day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time and working model
Lunch and parking allowance

Good benefits of company activities such as: football badminton yoga Aerobic team building

Remote Work :

Employment Type :

Full-time

We are looking for a Customer Quality Engineer (CQE) to act as the quality interface between customers in Vietnam and their contract manufacturer (CM) sites. This role requires strong problem-solving customer communication and the ability to work independently while collaborating with cross-function...

Key Responsibilities

Serve as the quality window toward Vietnam customers and their CM sites.
Collect failed parts summarize failure information and manage FAR (Failure Analysis Report) data.
Monitor and report quality performance metrics (e.g. PPM) identify trends and drive improvement actions.
Coordinate Failure Analysis (FA) with internal teams/labs and ensure timely closure.
Lead/drive 8D problem-solving process and prepare 8D reports for customers/CMs.
Communicate FA results clearly explain root cause and corrective/preventive actions to customers.
Provide on-site support at customer/CM locations when needed.
Build and maintain strong relationships with customers CMs and internal stakeholders.

Qualifications :

Must have

Education: B.E. in Electronics/Electrical/Mechatronics/Physics/Chemistry/Materials or equivalent.
Experience: At least 4 years of experience working directly with customers in quality/customer-facing functions (CQE Quality Engineer Customer Support Quality Supplier/Manufacturing Quality with customer interface etc.).
Solid knowledge/experience in:
- 8D methodology
- Failure analysis coordination and structured problem-solving
- Semiconductor/MEMS sensor basic understanding (hands-on exposure is a plus)
Language:
- Mandarin: Business level able to join interviews/discussions in Chinese; HSK4 or above required.
- English: Good working proficiency (business communication).
- Vietnamese: Nice to have.
Strong communication stakeholder management and customer handling skills.
High self-motivation systematic thinking teamwork mindset and independent working capability.
Willingness to travel frequently within Vietnam; international travel may be required.

Nice to have

Experience with MEMS sensors or semiconductor products/production environment.
Background in customer complaint handling escalation management or cross-site quality coordination (CMs).

Additional Information :

Why BOSCH

Benefits and Career Opportunities

Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Join in a dynamic and fast-growing global company (English-speaking environment) with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
Onsite opportunities: short-term and long-term assignments in worldwide offices
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
13th-month salary bonus attractive performance bonus (youll love it!) annual performance appraisal
100% offered salary and mandatory social insurances in 2-month probation
15 days of annual leave 1-day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time and working model
Lunch and parking allowance

Good benefits of company activities such as: football badminton yoga Aerobic team building

Remote Work :

Employment Type :

Full-time

Key Skills

Debugging
Remote Access Software
IT Service Management
IOS
Multithreading
VPN
Neo4j
FISMA
SSO
Github
Google Suite
Troubleshooting

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About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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