Shift Area Manager, Operations, AMZL Operations

At Amazon we are working to be the most customer-centric company on earth therefore your role as a manager is key to achieving a balance in the role.

Amazons Operations team is seeking a highly skilled and motivated our team on the management of daily inventory control quality assurance and capacity activities for our Warehouse. Inventory control and quality assurance activities play a critical role in leading best sortation delivery practices and capacity management inside the Warehouse and thereby has direct impact on Amazons ability to serve customers on time.

Key job responsibilities
Key job responsibilities
Create balance between Work hard and Have fun with associates under scope
Internal audits execution ensure the team execution to accomplish the business goals
Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
Assist in the development documentation deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
Follow up and dive deep the KPIs of operations within the delivery station implement and develop the delivery stations workflow and metrics according to the standard work and book of processes to achieve year-over-year improvements.
Actively supports and promotes organization change.
Measure drivers performance discipline and customer experience service processes Mapping activities implement change and/or develop new processes as required to provide ability to better service Amazon customers focus on reducing cost.


A day in the life
Support mentor and motivate your hourly workforce.

Manage safety quality productivity and customer delivery promises

Collaborate with all support teams including Safety Engineering Loss Prevention Quality Assurance Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push pull squat bend and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)


About the team
Amazon opened its doors in 1995 and strives to be the worlds most customer-centric company where customers can find and discover anything they might want to buy online.
Delivery Station Manager is the support for the complete mile operations within a delivery station is a key of the last mile operation. The role is responsible for managing a 20 hourly team safety metrics attrition payroll shifts vacations overtime and the AMZL OPS metrics; delivery efficiency number of routes cost per addition this role gives support in purchasing tools services and consumables for the station.


- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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