Virtual Medical Assistant Phone Receptionist
Share
Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
MedSpecialized Inc. is looking for a Virtual Medical Assistant!
About the Client: DrCatalyst
DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management authorizations medical records prescription coordination eligibility and benefits HEDIS and more.
Work Schedule and Arrangement: Night shift Remote and Onsite set-up
Onsite Work For Applicants Residing in Cebu
Remote Work For Applicants Residing in the Philippines Outside Cebu Province Only
Office Location: 8th floor Skyrise 4B Building IT Park Lahug Cebu City Cebu
Responsibilities:
Answer inbound calls from patients for scheduling rescheduling and maternal mental health support inquiries.
Make outbound calls for appointment reminders wellness checks and follow-ups.
Supply EMR notes on all calls conducted looping in onsite personnel and providers as needed.
Communicate via Google Chat with online personnel and separate chats with DRC team members.
Calmly de-escalate anxious or emotionally sensitive callers while providing empathetic support.
Requirements:
At least college levelmedical allied or non-medical allied
Must have at least 6 months of BPO Healthcare account experience or US healthcare support (patient-facing front desk scheduling or similar).
Exposure to pregnancy postpartum or maternal mental health (personal or professional).
Excellent English proficiency with strong communication skills
High empathy and emotional intelligence; comfortable handling mental healthrelated conversations.
25 wpm or faster
Internet speed has to be at least 100 mbps
Computer literacy (GMail Google Sheets EMR systems)
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work during holidays and weekends
Must be residing in the Philippines
Salary and monetary benefits (in PHP):
Monthly salary of 20000 - 30000
New hire bonus of 5000
Attendance bonus of 2000
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time offpublic holidays vacation and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA Basketball Dance Music Photography Yoga)
International travel opportunities (India and US office)
Our Recruitment Process:
Candidate Application Form
General Assessment
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience educational background and potential for growth seen during interviews offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company visit our website:
About the Client: DrCatalyst
DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management authorizations medical records prescription coordination eligibility and benefits HEDIS and more.
Work Schedule and Arrangement: Night shift Remote and Onsite set-up
Onsite Work For Applicants Residing in Cebu
Remote Work For Applicants Residing in the Philippines Outside Cebu Province Only
Office Location: 8th floor Skyrise 4B Building IT Park Lahug Cebu City Cebu
Responsibilities:
Answer inbound calls from patients for scheduling rescheduling and maternal mental health support inquiries.
Make outbound calls for appointment reminders wellness checks and follow-ups.
Supply EMR notes on all calls conducted looping in onsite personnel and providers as needed.
Communicate via Google Chat with online personnel and separate chats with DRC team members.
Calmly de-escalate anxious or emotionally sensitive callers while providing empathetic support.
Requirements:
At least college levelmedical allied or non-medical allied
Must have at least 6 months of BPO Healthcare account experience or US healthcare support (patient-facing front desk scheduling or similar).
Exposure to pregnancy postpartum or maternal mental health (personal or professional).
Excellent English proficiency with strong communication skills
High empathy and emotional intelligence; comfortable handling mental healthrelated conversations.
25 wpm or faster
Internet speed has to be at least 100 mbps
Computer literacy (GMail Google Sheets EMR systems)
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work during holidays and weekends
Must be residing in the Philippines
Salary and monetary benefits (in PHP):
Monthly salary of 20000 - 30000
New hire bonus of 5000
Attendance bonus of 2000
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time offpublic holidays vacation and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA Basketball Dance Music Photography Yoga)
International travel opportunities (India and US office)
Our Recruitment Process:
Candidate Application Form
General Assessment
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience educational background and potential for growth seen during interviews offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company visit our website:
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
MedSpecialized, Inc. is a healthcare solutions company that provides support to its US-based partner companies as part of the Meditab Group, which has been in operations since 1998.
