Director, Process Excellence

For over 29 years Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical financial and operational success. For ambulatory surgery centers (ASCs) SIS provides comprehensive software and services including ASC management electronic health records (EHRs) patient engagement capabilities compliance technology and revenue cycle management and transcription services all built specifically for ASCs. For hospital perioperative teams SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2700surgical facilities SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in20252023 and2022 SIS remains the trusted choice for surgical providers seeking to enhance their performance.
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SUMMARY:

The Director of Process Excellence leads the Quality Assurance (QA) and Training (Learning & Development) functions for the SIS Revenue Cycle Services (RCS) Team. This strategic role is responsible for building and sustaining a comprehensive quality and training program that ensures consistent efficient accurate and compliant delivery of RCS operations. The Director oversees the QA Manager and Learning & Development Manager guiding their teams to drive operational excellence compliance and continuous improvement across all revenue cycle workflows.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

Quality Assurance Leadership

• Design implement and maintain a robust QA framework aligned to RCS workflows (Intake Billing Payment Posting AR).
• Oversee audits to evaluate accuracy compliance and workflow adherence across all revenue cycle areas.
• Develop audit scoring tools audit calendars benchmarks and reporting dashboards for internal stakeholders.
• Review documentation quality encounter integrity compliance and AR follow-up standards.
• Identify trends root causes and performance gaps; recommend and drive corrective and preventive actions.

Training & Development

• Oversee role-specific training programs for all revenue cycle functions including new hire onboarding and cross-training.
• Maintain SOPs workflow guides competency tests and training modules tailored to AR follow-up guidelines claim submission processes payer rules and denial management.
• Collaborate with subject matter experts to ensure training content reflects regulatory requirements payer updates and SIS system enhancements.
• Measure training effectiveness by evaluating learner performance and post-training quality outcomes.

Operational Excellence & Continuous Improvement

• Lead quality-driven process optimization for claim scrubbing charge capture coding workflows billing cycles and follow-up strategies.
• Evaluate workflow bottlenecks and quality-rework drivers; develop sustainable solutions with operations leadership.
• Partner with Product and Technology teams to identify system enhancements (e.g. automation validation rules).
• Oversee root cause analyses for recurring denials coding inaccuracies and billing defects.

Leadership & Collaboration

• Directly supervise the QA Manager and Learning & Development Manager and their respective teams across U.S. and India.
• Build a culture of accuracy compliance continuous improvement and people-first leadership aligned to SIS values.
• Present audit findings training outcomes and quality trends to RCS executives and cross-functional partners.
• Serve as a strategic advisor on quality risks readiness for new service lines and operational scalability.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

• Bachelors degree in Healthcare Administration Business HIM Education or related field (or equivalent experience).

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• 7 years of experience in healthcare revenue cycle operations with at least 3 years in QA/training leadership.
• Deep understanding of ASC and/or hospital revenue cycle workflows including coding billing posting AR and denial management.
• Experience designing training programs and QA frameworks for revenue cycle teams.
• Strong analytical skills with ability to interpret audit results identify trends and define improvement strategies.
• Excellent organizational communication and leadership skills.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.
• Commitment to process excellence compliance and staff development.

SPECIFIC KNOWLEDGE & SKILLS PREFERRED:

• Professional certifications such as CPC CPB CCA RHIT CHFP or similar.
• Experience working with SIS/SN platforms or similar healthcare RCM systems.
• Experience with LMS tools QA scoring systems and workflow automation solutions.

BENEFITS:

• Benefit package including Medical Vision Dental Short Term Disability Long Term Disability and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role

Required Experience:

Director