HR Services Coordinator I (Temp)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The AskHR and Knowledge Management (KM) Coordinator I performs a variety of day-to-day Tier1 and knowledgebase-dependent case management functions acting as the primary point of contact for employees seeking assistance from HR Operations Benefits Payroll Data Management and other HR-related matters. The role ensures timely and accurate responses based on standard operating procedures and document-based references including but not limited to policies work instructions quick reference guides and FAQs. The role will also collaborate with several HR Services functions aid in maintaining the knowledgebase generate reports from ServiceNow and perform other ad hoc tasks to support process optimization.
Key Responsibilities:
Ticket Routing (Traffic Cop) (45%)
- Receives reviews and prioritizes HR Case tickets.
- Assign tickets to appropriate AskHR functions or HR Departments.
- Monitor ticket progress and ensure timely resolution.
- Provides accurate clear complete and comprehensive answers to Tier 1 HR-related general inquiry tickets according to the published knowledgebase articles (KBAs).
- Coordinate and provide endorsement to non-HR tickets.
- Escalate complex issues to HR Supervisor as needed.
Tier 1 Case Management (15%)
- Provides accurate clear complete and comprehensive answers to Tier 1 HR-related general inquiry tickets according to the published knowledgebase articles (KBAs).
- Coordinate and provide endorsement to non-HR tickets.
- Escalate complex issues to HR Supervisor as needed.
Knowledge Management Coordination (15%)
- Coordinates straightforward amendments/review and updates to KBAs based on established governance and guidelines.
- Updates internal work instructions based on approved processes.
Case Management and Knowledge Management Reporting (10%)
- Utilize the Reports function in ServiceNow including but not limited to activities such as reports generation dashboard creation and maintenance and data cleanup.
Ad hoc tasks (15%)
- Provide ad hoc support to other AskHR and KM initiatives including documentation and process optimization.
- Coordinate system-related issues reported by AskHR functions and track updates provided by the Dev Team.
Job Requirements:
- Bachelors degree from a reputable educational institution.
- Proficiency in Microsoft Office applications.
- High attention to detail and problem-solving skills strong analytical skills to identify issues and determine the best course of action and ability to prioritize tasks based on urgency and importance.
- Good customer service and interpersonal communication skills and the ability to communicate effectively via email phone or in-person.
- Must have strong commitment to providing excellent service to employees and ability to maintain a positive and helpful attitude even in challenging situations.
- Strong interpersonal communication skills and the ability to communicate effectively via chat call or in person.
- Ability to quickly learn and adapt to new software and technologies and seek opportunities to increase effectiveness and efficiency with continuous learning mindset to stay updated on changes.
- Able to work flexible hours including shifts and public holidays (24/5 support) in Mandaluyong.
- Open to work on a fixed term contract (10 months)
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
Learn and Seek Out Development
Required Experience:
IC
Key Skills
- Employee Relations
- ATS
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Recruiting
- Workday
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
