Managed IT Services Senior Associate, Tier 2
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 67000 - 126500
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
Responsibilities:
Provide phone and email technical support for end-users to resolve any hardware or software issues
Technicians will be in a phone queue answering calls from clients during peak hours
Support and troubleshoot workstations servers and network related issues
Perform systems administration for Office 365 Windows Servers and workstations across multiple clients
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSMs ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software system or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed
Required Qualifications:
1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role.
Preferred Qualifications:
Minimum of 2 years of experience in software and hardware troubleshooting on laptops desktops servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network Certification preferred but not required
Bachelors degree (BA/BS) from an accredited 4-year school is a plus
Experience with Office 365 Administration and associated workloads including Email and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with firewalls such as Cisco SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers Azure AD Administration SharePoint and Teams Administration.
Experience with remote solutions such as Citrix Remote Desktop Services and VPN
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices
At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.
At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $67000 - $126500Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Required Experience:
Senior IC
Key Skills
- Aeronautical
- Anti Money Laundering
- ASP.NET
- Dcom
- ABAP
- Manufacturing
About Company
RSM US LLP is the leading U.S. provider of assurance, tax and consulting services focused on the middle market.
