Head of Customer Experience

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Head of Customer Experience
Location: San Francisco CA
Work Set-up: On-site 5 days/week)
Compensation: $180K$220K Base Equity

Were seeking a Head of Customer Experience & GTM Strategy to join a fast-growing AI SaaS organization transforming how enterprise tax and accounting professionals operate. This is a first-of-its-kind hire ideal for a highly driven operator who thrives in building things from the ground up (01) and influencing strategy at both the customer and executive levels.

What Youll Be Doing

Partner with enterprise sales teams to deliver product demos and support account managers with in-depth feature walkthroughs
Troubleshoot customer workflows identify pain points and drive resolution in close partnership with engineering
Engage directly with enterprise clients to understand processes uncover opportunities and provide actionable insights for product development
Build customer success processes playbooks and tools to drive deep engagement with 715 large accounts
Act as the primary evangelist for the platform translating value to new stakeholders and building strong cross-domain relationships

Qualifications

5 years of experience in consulting AND customer success or GTM strategy ideally in a startup environment
Proven experience managing enterprise client relationships
Experience building processes playbooks and tools to scale customer experience
Comfort working with technical products or complex B2B industries (highly desirable)
Strong communication and stakeholder management skills; ability to influence across multiple teams

Why Join

Build Customer Experience from the ground up in a high-impact post-acquisition environment
Work directly with executive leadership including CEO and Head of Ops
Competitive compensation: $175215K base performance bonus equity
Opportunity to shape customer success strategy at a rapidly scaling AI SaaS company with enterprise reach

This is a unique chance to define how enterprise clients experience and adopt an innovative AI platform with full visibility and influence across sales product and engineering teams.

Head of Customer ExperienceLocation: San Francisco CAWork Set-up: On-site 5 days/week)Compensation: $180K$220K Base Equity Were seeking a Head of Customer Experience & GTM Strategy to join a fast-growing AI SaaS organization transforming how enterprise tax and accounting professionals operate. This...

Head of Customer Experience
Location: San Francisco CA
Work Set-up: On-site 5 days/week)
Compensation: $180K$220K Base Equity

What Youll Be Doing

Partner with enterprise sales teams to deliver product demos and support account managers with in-depth feature walkthroughs
Troubleshoot customer workflows identify pain points and drive resolution in close partnership with engineering
Engage directly with enterprise clients to understand processes uncover opportunities and provide actionable insights for product development
Build customer success processes playbooks and tools to drive deep engagement with 715 large accounts
Act as the primary evangelist for the platform translating value to new stakeholders and building strong cross-domain relationships

Qualifications

5 years of experience in consulting AND customer success or GTM strategy ideally in a startup environment
Proven experience managing enterprise client relationships
Experience building processes playbooks and tools to scale customer experience
Comfort working with technical products or complex B2B industries (highly desirable)
Strong communication and stakeholder management skills; ability to influence across multiple teams

Why Join

Build Customer Experience from the ground up in a high-impact post-acquisition environment
Work directly with executive leadership including CEO and Head of Ops
Competitive compensation: $175215K base performance bonus equity
Opportunity to shape customer success strategy at a rapidly scaling AI SaaS company with enterprise reach

This is a unique chance to define how enterprise clients experience and adopt an innovative AI platform with full visibility and influence across sales product and engineering teams.