Product Manager OMS

Atlanta, GA - USA

Hourly Salary: $ 55 - 55

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Product Manager Order Management System (OMS)

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Location: Remote

Job Summary

The OMS Product Manager is responsible for defining delivering and continuously improving the Order Management System to support seamless order capture orchestration fulfillment and customer experience across channels. This role acts as the bridge between business stakeholders technology teams and external partners to ensure the OMS aligns with strategic business goals.

Key Responsibilities

Product Strategy & Roadmap

Define and own the OMS product vision roadmap and backlog aligned with business priorities.
Identify opportunities to improve order lifecycle efficiency scalability and customer experience.
Evaluate and prioritize enhancements related to order capture allocation sourcing fulfillment returns and cancellations.

Stakeholder Management

Partner with business teams (Sales Operations Supply Chain Customer Service Finance) to gather requirements.
Collaborate with engineering architecture and QA teams to translate business needs into functional and technical requirements.
Act as the primary point of contact for OMS-related decisions and trade-offs.

Requirements & Delivery

Write detailed user stories functional specifications and acceptance criteria.
Lead backlog grooming sprint planning and release readiness activities.
Ensure timely and high-quality delivery of OMS features and integrations.

Systems & Integrations

Manage integrations between OMS and upstream/downstream systems such as ERP WMS TMS eCommerce platforms POS and CRM.
Ensure data accuracy order visibility and exception handling across systems.
Support omnichannel use cases including BOPIS ship-from-store drop-ship and returns management.

Operational Excellence

Monitor OMS performance KPIs (order cycle time fulfillment accuracy SLA adherence).
Identify root causes of operational issues and drive continuous improvement.
Support UAT production releases and post-go-live stabilization.

Vendor & Platform Management (if applicable)

Work with OMS vendors (e.g. Manhattan Blue Yonder IBM Sterling Salesforce OMS SAP OMS).
Manage vendor roadmap alignment upgrades and issue resolution.

Required Qualifications

Bachelors degree in Engineering Computer Science Business or related field.
510 years of experience in product management business analysis or solution ownership.
Hands-on experience with Order Management Systems in retail eCommerce or supply chain environments.
Strong understanding of order lifecycle processes and omnichannel fulfillment models.
Experience working in Agile/Scrum delivery environments.

Preferred Skills & Experience

Experience with OMS platforms such as Manhattan OMS IBM Sterling SAP S/4HANA Salesforce OMS or Blue Yonder.
Knowledge of APIs event-driven architectures and system integrations.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to balance strategic thinking with hands-on execution.

Key Competencies

Product ownership & prioritization
Cross-functional collaboration
Customer and operations mindset
Data-driven decision making
Attention to detail with end-to-end perspective

Job Title: Product Manager Order Management System (OMS)Apply to Location: Remote Job Summary The OMS Product Manager is responsible for defining delivering and continuously improving the Order Management System to support seamless order capture orchestration fulfillment and customer experience ac...