Emergency Call Handler Incident Response Specialist
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Emergency Call Handler / Incident Response Specialist
Location: Manchester City Centre (M2)
Salary: 32000 per annum
Contract: Permanent Full-time On-site
This is a rare opportunity to move into a high-responsibility safety-critical role at the cutting edge of transport technology.
Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. Youll be the calm decisive voice behind the scenes helping resolve complex fast-moving situations where safety is non-negotiable.
This role suits people from 999 / emergency services control rooms call handling dispatch or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.
What youll be doing: Emergency Call Handler / Incident Response Specialist
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Providing real-time guidance during complex and unusual incidents
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Supporting vehicles through restricted routes obstructions and unexpected scenarios
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Monitoring behaviour and stepping in where safety could be compromised
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Making quick balanced decisions under pressure
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Communicating clearly during dynamic situations
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Learning from incidents to help improve future responses
What were looking for: Emergency Call Handler / Incident Response Specialist
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Minimum 1 year experience in emergency call handling control room dispatch or similar
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Strong de-escalation and decision-making skills
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Calm under pressure with excellent attention to detail
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Confident communicator with a safety-first mindset
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Comfortable working with multiple systems and new technology
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Full UK driving licence with 3 years driving experience and a clean record
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Flexibility to support a 24/7 operation including nights and holidays
Whats on offer: Emergency Call Handler / Incident Response Specialist
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32000 salary
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Private medical dental life insurance & income protection
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Company pension
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28 days holiday plus Birthday Leave
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Referral incentive scheme
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A genuinely meaningful role shaping the future of transport safety
Interested
Apply now or get in touch for a confidential conversation before applying.
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