Customer Service Executive

SummitNext Technologies Sdn Bhd

Job Location:

Kuching - Malaysia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence.

As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Customer Service Executives providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English Work From Home Sarawak)

Job Description

Respond to customer inquiries and obtain customer information in a timely manner through calls emails and other contact tools.
Resolve customer complaints to achieve high customer satisfaction.
Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

Diploma and above.
Excellent English and Malay communication skills (written verbal listening).
12 years of BPO experience will be an added advantage.
Customer-oriented mindset pleasant interpersonal skills willing to learn and a team player.
Proficiency in office software and computer operation.
Ability to work in a fast-paced working environment and work under pressure.
Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

Full-time
Rotational shift
5 days a week

Salary

Basic Salary: RM1850
Performance KPI Allowance: Up to RM150 per month

Benefits

EPF SOCSO
Birthday Leave
Annual Leave Maternity Leave Parental Leave etc.
Opportunities for promotion
Professional development

Expected Start Date

Immediately

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We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence. As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Customer Service Executives providing unrivalled support to clients within the logis...