Background Check Specialist

Job Description

Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

We are seeking a detail-oriented and collaborative Background Check Specialist who is responsible for coordination of pre-employment screening activities and operations for experienced executive and hourly candidates globally. This role manages the relationship with our third-party background check vendor leads background check adjudications and escalations and coordinates non-standard cases between stakeholders such as contingent starts immigration and work authorization cases. The specialist will also support and execute executive-level background screening ensuring a consistent compliant and high-quality candidate experience.

This role partners closely with Talent Acquisition People Services HR Business Partners Legal Security and Global Mobility/Immigration.

What Youll Do

Vendor & Relationship Management

• Serve as the primary point of contact for the background check vendor managing day-to-day operations issue resolution and continuous process improvement

• Leverage strong data judgement & story telling with data to monitor service levels turnaround times and quality escalating performance issues and partnering with the vendor on remediation plans.

• Maintain and update standard operating procedures configurations and workflows related to background screening in vendor tools and internal systems.

• Collaborate with Procurement Legal and HR Ops on contract renewals scope changes and data privacy/compliance requirements.

Adjudication Escalations Compliance & Operations

• Oversee end-to-end background check initiation monitoring and completion for candidates and new hires in partnership with Talent Acquisition.

• Track and reconcile outstanding checks delays and exceptions proactively communicating status and risks to recruiters and HR.

• Ensure accurate and timely documentation and case logging in HR systems and case management tools.

• Lead background check adjudications reviewing results against company policy local laws and regulatory guidance.

• Facilitate and document escalations for complex or high-risk cases partnering with appropriate stakeholders.

• Maintain and apply adjudication matrices and decision frameworks updating them as policy or regulatory requirements evolve.

• Ensure processes comply with applicable laws and regulations

• Maintain accurate audit trails and records to support internal audits legal inquiries and regulatory reviews.

Non-Standard Start Support

• Coordinate with Global Mobility/Immigration and Talent Acquisition on immigration cases for candidates and new hires (e.g. work authorization visas permanent residency).

• Support case intake documentation and status tracking for immigration-related checks and verifications.

• Ensure background and immigration processes are aligned with clear hand-offs and communication across teams.

• Manage contingent start processes when background checks are pending ensuring adherence to policy and appropriate approvals.

• Monitor start date accuracy and delays to avoid overpayments

Executive Background Screening

• Manage enhanced background screening for executive and highly sensitive roles ensuring a white-glove candidate experience.

• Partner with stakeholders to define and execute appropriate screening packages and escalation paths.

• Handle confidential information with discretion ensuring the highest levels of privacy and data protection.

• Prepare and present executive-level summaries of screening outcomes and recommendations where appropriate.

Continuous Improvement & Reporting

• Monitor key metrics (e.g. turnaround time pass/fail rates contingent starts dispute/appeal volumes) and identify trends and process gaps.

• Recommend and implement process policy and system improvements that enhance candidate experience compliance and efficiency.

• Deliver training and guidance for Talent Acquisition HR and People Services on background check and contingent start processes.

• Support projects audits and change initiatives related to background checks immigration and onboarding.

• Monitor start date accuracy and delays to avoid overpayments

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Human Resources Business Criminal Justice or related field or equivalent experience

• Solid experience in background screening HR operations Talent Acquisition compliance or a related function.

• Hands-on experience working with background check vendors and/or screening platforms

• Strong analytical and decision-making skills with the ability to interpret complex background reports and apply policy consistently

• Demonstrated ability to handle confidential and sensitive information with discretion

• Excellent communication and stakeholder management skills with experience partnering across HR Legal and business teams.

• Experience managing vendor relationships in an HR or compliance context

• Knowledge of FCRA EEOC guidance fair chance hiring laws and other relevant regulations is a plus

• Experience supporting immigration/work authorization processes and/or partnering with Global Mobility or immigration counsel.

• Prior experience supporting executive-level hiring or high-risk/sensitive roles.

• Familiarity with HRIS/ATS systems (e.g. Workday) and HR case management tools.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience in a large complex or highly regulated organization

• Proven ability to prioritize organize and manage multiple cases and deadlines in a fast-paced environment

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.