Sr. Customer Success Account Manager, Middle East (Riyadh based)

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Job Description:

Proofpoint is looking for a self-starting responsible action-oriented and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint ultimately maximizing renewals and add-on transactions.

This is a post sales customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels as well as with technical staff within the traditional IT and Security organization.

Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction and above all a passion for ensuring a world class customer experience.

Responsibilities include:

• Guide customers through each phase of their Proofpoint journey serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers decision makers on the CSPs content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross functional groups such as Sales Marketing Engineering Support and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Requirements:

• Excellent industry experience in a customer success sales engineer senior support engineer or other customer facing role with exposure to multiple technology areas
• Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
• Must be able to articulate customer business requirements and serve as the customer voice internally even anticipating customer needs based on common scenarios experienced
• Demonstrate a high level of engagement with customers and colleagues managing interactions in a professional manner with a focus on achieving mutual positive results
• Proven ability to influence colleagues and customers to act in high impact situations.
• Extensive knowledge of data communication concepts and technologies specifically email networking and enterprise security
• Current knowledge of cybersecurity solutions and productivity suites.
• Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
• Ability to identify company needs for customer initiatives and lead those initiatives across internal teams as appropriate
• Excellent communication skills phone manner and meeting presence with all levels of customer leadership
• Evidence of pristine documentation executive communications white papers etc.
• Project and/or program management skills and high attention to detail with a solid understanding of project management methodologies
• Ability to think innovatively strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
• Ability to work independently ability to adapt quickly positive attitude
• Fluent in Arabic and English languages are required. Any additional languages are a plus.
• Traveling to meet customers in person across your region is a key requirement.

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!