HR Support III
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Responsibilities include the following and other duties may also be assigned:Leadership Capacity:
Lead a Compass as per process assignment
Act as Compass Team Lead Back Up (as and when needed)
Innovation:
Actively identifies knowledge gap work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
Work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team takes ownership and/or contribute to making things better
Contribute by collaborating with team members on building the knowledge-based article and other centralized information (e.g. Work Instructions standard response FAQ)
Manage the regular reviews of the process documentations of their workstream to ensure materials are updated and accessible to AskHR team members
Initiates to have continuous improvement mindset helps to raise problem cards leads or assists with A3s
Identifies gaps in processes and works with coordinator supervisor and team members to close gaps as guided by our problem-solving framework through A3s
Organizational Impact:
Assigned to Facilitate new hire training (operations specific) in close collaboration with coordinator and supervisor
Suggests standardization of processes and implementation of HMWs /MOWs in collaboration with GABS team
If assigned as Compass Team Lead (CTL) only: investigates case escalations / reopens for the Compass assigned. Works with Workstream Coordinator and/or Supervisor to take appropriate action relating to process knowledge and daily operations of Compass process assigned
May represent WS in projects/provides info relating to their workstream scope to project teams
Processes cases according to WS needs and in individual alignment with coordinator / supervisor
Collaborates with workstream coordinator and/or supervisor to help mitigate identified risks in the process scope
Manage enquiries using ServiceNow case management tool evaluate and understand the case resolved at first point of contact and/or escalate the queries with a customer centric approach.
Build strong collaboration with senior team members HR Tier 2 HR COE and HRBP on ensuring alignment and consistency. ONE Voice in HR
Provide transactional support reporting requirements and administrative tasks within the scope of the AskHR Service Delivery Catalogue across employee lifecycle processes (e.g. hiring job change termination)
Handle cases and data with accuracy care sensitivity and with utmost confidentiality
System knowledge/experience in Workday ServiceNow Five9 Documentum
At AskHR in Medtronic our goal is to provide a best-in-class employee experience providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside Human Resources (HR) function. The APAC AskHR center provides global support for HR processes and offers services in key languages including English Thai Korean and Japanese.
This is an exciting time to join and be part of the growing ASKHR Team as we embark on a HRSS (HR Shared Services) transformation journey. We are currently hiring for Helpline Representative for APAC.
In this role you will have the opportunity to work with regional and global members of the ASK HR centers HR Centers of Expertise (COE) and HR Business Partners (HRBP) to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies HR applications and other HR services. You are encouraged to proactively learn and support the adoption of Lean culture. You will be coached to identify resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies legislations and tools into your day-to-day operational activities.
Be curious ask why find the how consult and youll find that you are learning through finding solutions to problems.
Responsibilities may include the following and other duties may be assigned:
Manage inquiries using ServiceNow case management tool evaluate and understand the case resolved at first point of contact and/or escalate the queries with a customer centric approach.
Actively identifies knowledge gap work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team you take ownership and/or contribute to making things better
You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)
Required Knowledge and Experience:
Minimum of 4 years of relevant experience
Bachelors Degree in Human Resources or any other discipline preferred
Experience in helpdesk or customer support role particularly in HR or Shared Services environment would be an advantage
Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management and Workday
Candidate must be open to work dayshift schedule
Fluent in English both written and verbal communication
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Key Skills
- Employee Relations
- Microsoft Outlook
- Office Experience
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Leadership Experience
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
