Internal Communications Manager CEO Office Atlanta, GA

As the Internal Communications Manager you will lead the DHL Global Forwarding regional internal communications function. Translate Divisional Communications & Engagement Lead internal communications across US and Canada translating the DGFF global strategy into regional activation in line with local strategic priorities.

Own the regions digital communication platforms editorial planning frontline communication routines and content quality. Coordinate and enable a regional network of Smart Connect editors ensuring consistent standards measurable performance and alignment with the divisional narrative.





Scope:



Region: NORAM North America (US Canada)
Structure: Individual contributor reporting into CEO Program Office
Network responsibilities: Smart Connect editors and station-level communication champions
Interfaces: Regional CEO Regional Functions Product/Sector leads Country Heads Global Comms & Engagement Corporate Communications

Key Tasks:



Regional Communications Strategy Planning

Build the annual communications plan aligned with Simplify 2030 and global priorities.
Translate global campaigns into regional versions tailored for NORAM.
Shape the regional narrative across productivity customer focus digitalization sector priorities and culture.
Act as primary regional liaison into the Divisional Communications team and Corporate Communications team.


Digital Platform Ownership (Smart Connect Smart Workspace)

Own and manage Smart Connect performance across NORAM: activation engagement content quality and analytics.
Run regular KPI reviews and drive targeted improvement plans with countries/stations.
Lead the local network of Smart Connect editors: training quality checks troubleshooting and best-practice sharing.
Maintain regional Smart Workspace environments (SharePoint) ensuring structure usability and governance standards.


Editorial Planning & Content Production

Own and run the regions integrated editorial calendar for all channels.
Produce content in multiple formats: short-form posts briefings video scripts toolkits presentations and frontline-ready materials.
Convert complex business topics into simple practical actionable content.
Quality-gate all regional communications before publication.


Leadership Communications

Support the Regional CEO and leadership team: message development town halls presentations and key announcements.
Provide counsel on tone clarity sequencing and narrative consistency.
Ensure leadership communication routines are predictable and aligned with the global leadership rhythm.


Station-Level Communication Routines

Strengthen frontline communication through simple routines and templates (daily/weekly cascades noticeboards briefings).
Provide easy-to-use materials for site managers and supervisors.
Drive consistent adoption across a fragmented operating environment.
Collaborate on internal branding topics (e.g. station branding) to ensure consistency region-wide


Data Analytics & Reporting

Maintain monthly dashboards tracking channel performance campaign outcomes and Smart Connect adoption.
Regularly assess whats landing whats not and why.
Use insights to improve formats channels and storytelling.
Provide quarterly regional insights back to the global team.


Cross-Functional Alignment

Act as the bridge across Functions and Product/Sector teams.
Ensure messages are sequenced consistent and relevant for NORAM audiences.
Avoid duplication and reduce communication noise across the region.


Issues/Crisis Communication

Support regional response and communication for incidents service disruptions or sensitive topics.
Ensure clarity speed and accuracy in messages to leaders and frontline teams.